Vice President - Operations - National Client NYC

Job Description

The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given. One Partner. Infinite Solutions.

Reporting to the Regional Vice President, the Vice President of Operations (VPO) serves as the senior operational leader and executive partner for a single, high‑profile financial services client with a portfolio of hospitality accounts spanning the United States and globally (North & South America). This role is responsible for delivering a consistently elevated hospitality experience while ensuring operational excellence, service innovation, and strong client partnership across all sites.

The VPO will lead a geographically dispersed leadership team and oversee a broad scope of hospitality services, including cafés, pantries, executive dining rooms (EDR), conferencing, and C‑suite guest experiences. This individual will be highly visible with the client, proactive in anticipating needs, and accountable for aligning service delivery to evolving client expectations within a subsidy contract model.

The role requires a strong in office presence in NYC and regular travel to portfolio locations. This is an in office or travel only position.

Compensation Data

COMPENSATION:
The Salaried rate for this position is $ to $. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS:
Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

For more information about Aramark benefits,  Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

* Act as the primary executive relationship lead for the client, building trusted, long‑term partnerships at all levels of the organization.

* Ensure delivery of a high‑touch, premium hospitality experience across all locations, with a strong focus on consistency, presentation, service culture, and guest satisfaction.

* Lead and align multiple account teams across domestic and international sites under a unified operational vision, service standards, and hospitality mindset.

* Drive continuous improvement in service quality, operational effectiveness, and client satisfaction through innovation, best practices, and proactive issue resolution.

* Partner closely with the client to understand business priorities, anticipate needs, and evolve services to support workplace and guest experience strategies.

* Oversee all aspects of operations, including workforce planning, talent development, training, compliance, and service execution.

* Collaborate with internal partners across Sales, Human Resources, Supply Chain, Marketing, Finance, and Compliance to ensure seamless support and execution.

* Inspire, develop, and retain a high‑performing leadership team through coaching, engagement, accountability, and succession planning.

* Lead change initiatives and operational enhancements in partnership with internal and client stakeholders.

Qualifications

* Bachelor's degree required;
Master's degree preferred.

* 10-12 years of progressive leadership experience in…