Manager, International Operations

Position: Manager, International Benefits Operations
Who We Are

At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.

We're united by shared goals and shared motivations se are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you'll fit right in.

Who You Are

As a leader, you put your people before all else, and are always thinking about how to create an inclusive, and diverse environment where they can develop their skills, provide them with new experiences, and grow their global benefits knowledge. You enjoy working with and building consensus across multiple teams and external providers. You are extremely detail-oriented with identifying subtle cues and giving life to actionable insights.

You love solving problems and helping others learn in the process.

As the Manager of the International Benefits Operations team, you will own the day-to-day and long-term operational success of the International benefit operations  will have the opportunity to work cross-functionally as this role will partner with colleagues across Justworks including Customer Success, Engineering, Product, Legal, and Finance.

Your Success Profile

What You Will Work On

* Manage, build, lead, and develop the dynamic teams that are responsible for work across Justworks' International Benefits that provides new and existing customers with an incredible experience interacting with Benefits offered on the Justworks platform

* Oversee day-to-day and long-term projects of the teams' operations including:

* Establish and improve KPIs with internal customers to improve issue resolution times, accuracy, and satisfaction

* Standup and manage benefits partner relationships including, but not limited, to contract negotiations/renewals, SLA maintenance, and implementation of new products and services

* Handle general management responsibilities including (but not limited to):

* Fostering a collaborative and performance-driven environment by supporting team members in identifying areas of improvement and creating tailored development plans for each employee.

* Providing regular feedback and conducting timely performance reviews

* Ensuring accuracy, timeliness, and quality of the team's work

* Holding regular 1-on-1s and leading team meetings

* Approving timecards and PTO

* Developing and overseeing hiring, retention, succession planning, and promotion strategies for all members in the team

* In conjunction with Legal and Compliance, ensure Justworks' global compliance requirements, and all other pertinent regulations

* Create and maintain cross functional partnerships with CSO and Program Management to ensure proper support of existing and new benefits

* Partner with our Product and Engineering teams to improve systems, diagnose bugs, and deploy solutions that drive operational efficiencies and create internal and external customer delight

* Perform other related responsibilities as needed based on department and/or organizational needs.

How You Will Do Your Work

As a Manager, International Benefits Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

* Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

* Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.

* Clear communication - the ability to articulate…