Senior Business Partner

Position: Senior People Business Partner
As a Senior People Business Partner, you'll support the Customer Experience (CX) and Post-Sales organizations, partnering with leaders across Customer Success, Support, Onboarding, Professional Services, and related customer-facing teams. You'll provide strategic guidance, coaching, and people insights that strengthen team effectiveness and support organizational growth.

You'll act as the primary People advisor and day-to-day escalation point for Post-Sales organizations, providing judgment, clarity, and coaching across organizational design, change management, performance, and leadership effectiveness. While you'll collaborate closely with the Sr. Director of People Business Partners for company-wide initiatives or sensitive escalations, you'll autonomously own the daily partnership and decision-making that enables the teams you support to thrive.

This role is ideal for someone who thrives in a dynamic, high-growth environment - a strong operator who can translate business context into People strategy and knows when to move independently versus when to align upward.

Flo Qast is a fast-growing company experiencing rapid growth, and we're excited about our team's impact on the company's business.

Flo Qast fosters a diverse, collaborative, and innovative culture with plenty of opportunities for ownership and professional growth.

* Visa sponsorship is NOT available at this time

This role has a requirement of working in office 3 days per week, which may be subject to change based on team and business needs, as determined by the department leader. Please note that this requirement is subject to ongoing review and may be adjusted in the future.

What You'll Do:

* Serve as a Senior People Business Partner supporting leaders across CX and Post-Sales, building strong relationships and providing guidance on people-related matters. Collaborate with PBPs cross-functionally to maintain alignment and consistency.

* Act as the primary escalation point and trusted advisor on all People-related matters across CX and Post-Sales, using sound judgment to assess when to involve the Sr Director of PBPs or other cross-functional partners.

* Lead initiatives in organizational design, change management, leadership coaching, and performance culture, ensuring CX and post-sales teams are structured and empowered for growth.

* Partner with Finance, Talent Acquisition, Total Rewards and People Ops to align on headcount strategy, workforce planning, and organizational scalability.

* Drive manager and leadership effectiveness by providing coaching, frameworks, and practical guidance to build strong, accountable teams.

* Support the execution of People programs - including performance cycles, compensation planning, promotions, and talent reviews - within your assigned groups.

* Identify and surface trends across CX and Post-Sales - including engagement, turnover, performance, development, and customer-impacting patterns - to inform People decisions and leadership visibility.

* Collaborate with other PBPs to ensure alignment, consistency, and shared learning across functions.

* Mentor and coach PBPs supporting GRO, helping to strengthen their business acumen, judgment, and partnership capabilities; while this role has no direct reports, it plays a key role in developing and elevating the broader PBP team.

* Own key CX People dashboards and metrics, ensuring data accuracy and visibility; proactively identify ways to keep the Sr Director of PBPs informed and maintain a pulse on organizational health and sentiment.

* Build strong cross-functional relationships with Total Rewards, Talent Acquisition, People Ops, and other partners to ensure People programs and processes are effectively implemented and aligned to business needs.

* Any other tasks that may be assigned to help the company meet its goals

What You'll Bring:

* 5-7+ years of progressive HR/People Business Partner experience, ideally supporting Customer Experience, Support, SaaS Post-Sales, or Go-To-Market teams in high-growth environments.

* Deep expertise in executive partnership, organizational design, and change management.

* Exceptional business acumen; you understand pipeline, forecasting, and customer journeys and can speak the language of revenue leaders.

* Ability to operate independently with senior executives, exercise strong judgment, and discern when to escalate or seek alignment.

* Strong influencing and communication skills, with the ability to build trust across all levels of the organization.

* A data-driven mindset and comfort navigating ambiguity to create clarity and direction.

* Proven success in managing multiple priorities and leading through change in fast-paced, scaling organizations.

* Strong strategic thinking, with a proven successful track record of designing, developing, and aligning People initiatives with business objectives to support operations and international expansion.

* High degree of proficiency with GSuite, Slack, and Zoom applications or other similar collaboration tools…