Enterprise Account Manager

Permit Flow is redefining how America builds. We're an applied AI company serving the nation's builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts - accelerating housing, clean-energy, and infrastructure development across the country.

Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. Permit Flow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.

America is entering a CAPEX super-cycle, from data centers and factories to housing and renewables, and joining Permit Flow is building the AI at the heart of every construction project powering the next wave of re-industrialization.

We've raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, Service Titan, Zillow, Plan Grid, and Uber.

Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation.

Role Overview

Permit Flow is looking for an Enterprise Account Manager who'll be the trusted partner to our most strategic customer-driving adoption, expansion, and long-term success across multi-brand, multi-region accounts. You'll lead complex enterprise relationships that span operators, executives, and product stakeholders, ensuring our customers achieve measurable outcomes and continued growth.

This is a foundational role in shaping Permit Flow's enterprise customer motion. You'll work directly with the CEO, VP of Sales, and cross-functional leadership to define how we grow our footprint across Enterprise Accounts, primarily in the Home Services space. You'll thrive if you love solving hard problems, guiding change, and operating at the intersection of construction and technology.

What You'll Do

• Own strategic relationships and a $5m+ book with enterprise customers, acting as the primary point of contact for executive, operational, and field stakeholders
• Partner with the CEO and VP of Sales to bring order to a new function-uncovering best practices, running experiments, and building a scalable motion for the Account Management team.
• Lead customer success and expansion efforts across multiple divisions, brands, and geographies
• Develop and execute account plans to drive adoption, utilization, and renewals
• Identify upsell and cross-sell opportunities by deeply understanding customer goals, workflows, and growth plans
• Partner with Sales, Solutions, Product, and CS to ensure seamless onboarding, deployment, and long-term success
• Lead QBRs and executive reviews showcasing ROI, performance, and growth opportunities
• Forecast renewals, track expansion pipelines, and maintain accurate account health metrics
• Serve as a trusted advisor to customers-translating Permit Flow's platform capabilities into operational and financial value
• Provide structured customer feedback to Product and GTM teams to inform roadmap and strategy

What We're Looking For

• Mission-Driven:
  Energized by changing how construction gets built and bringing technology to one of the world's largest and most complex industries
• Enterprise Account Management Pro: 8+ years of experience managing complex enterprise relationships with multi-stakeholder accounts
• Relationship Builder:
  Proven ability to to build trust and executive alignment with senior corporate executives and field-level and regional GMs
• Thrive in Ambiguity:
  Excellent at navigating uncertainty with perseverance, hustle, and a bias for action.
• Strategic Operator:
  Skilled at navigating pilots, rollouts, and multi-brand growth within large or PE-backed platforms
• Analytical & ROI-Driven:
  Can quantify business impact, build executive decks, and connect value to metrics
• Builder Mentality:
  Excited…