Retail Process Improvement Intern

Embark on an enriching journey this summer by joining our dynamic and highly engaged summer internship program at Richemont!

WE WELCOME Passionate and enthusiastic students eager to gain firsthand experience and contribute to the daily operations and exciting projects within the high-end luxury sector, spanning jewelry, timepieces, fashion, and accessories. If you're curious about the intricate world of luxury brands and ready to make an impact, we welcome you.

YOUR INTERNSHIP EXPERIENCE

As an intern, you will be fully immersed in Richemont's vibrant organization and unique culture, engaging in a wide array of activities across our prestigious Maisons. You will play a vital role, assisting your dedicated team in executing brand or functional strategies, and contributing to key initiatives and projects that drive development and understanding in areas such as sales, culture, analytics, and service.

INTERNSHIP TITLE

Retail Process Improvement Intern - Cartier

ROLE OVERVIEW

The Retail Process Improvement Intern will support Cartier's Workforce Management team, which is part of Commercial Operations. This role will specifically focus on identifying, analyzing, and implementing improvements to operational processes within our retail boutiques, with a strong emphasis on workforce efficiency, scheduling optimization, and their impact on commercial performance and client experience. This is a valuable opportunity to apply industrial engineering principles and continuous improvement initiatives within a luxury retail environment, contributing directly to the effectiveness of Cartier's commercial operations.

The intern will work closely with the Process Engineer to optimize staff utilization, streamline retail workflows, reduce waste, and enhance overall productivity and client satisfaction across Cartier's boutique network.

KEY RESPONSIBILITIES

* Retail Process Analysis:
Assist the Process Engineer in mapping current state processes within Cartier retail boutiques, with a particular focus on workforce-related activities (such as staff scheduling, task allocation, back-of-house procedures). Identify constraints, inefficiencies, and areas of improvement with staff utilization and operational performance.

* Workforce Analysis:
Conduct detailed analysis of scheduling practices and staff productivity within retail boutiques, identifying opportunities to optimize resource allocation and improve operational efficiency. This includes analyzing client traffic patterns to ensure staffing schedules are optimally aligned, meeting business needs and enhancing client experience.

* Data Collection & Analysis:
Analyze available operational data from retail boutiques, primarily focusing on client traffic patterns to align with sales labor standards. The intern will assist with identifying and proposing other relevant metrics that can be used in conjunction with completed studies and created standards to help build a comprehensive operational and labor model. This involves gathering data to establish, validate, and refine labor standards, supporting process improvement projects and quantifying potential benefits related to workforce optimization and commercial outcomes.

* Collaboration:

Work collaboratively with a wide range of stakeholders, including boutique management, commercial operations, client services, Human Resources, the Commercial Performance team, and the broader Workforce Management team, to gather insights, facilitate communication, and ensure successful project execution and adoption of new processes.

* Solution Development:
Contribute to the development of innovative solutions and recommendations for retail process optimization, root cause analysis, and end to end process visualization. Concurrently, create and update comprehensive process documentation, flowcharts, work instructions, and reports specific to retail boutique operations and workforce processes to ensure clear communication, adherence to labor standards, and sustainability of improvements. The focus will be on improving staff efficiency, enhancing the client journey, and supporting commercial objectives through optimized processes and workforce management strategies.

YOUR PROFILE

* Currently enrolled in an accredited university or college program, pursuing a degree in Industrial Engineering, Operations Management, Business Administration, or a related technical field.

* Strong analytical and problem-solving skills with an ability for data interpretation, particularly in relation to operational and workforce metrics

* Technologically proficient with strong computer skills, including Microsoft Office Suite (Excel, PowerPoint, Power Apps) and Google Looker.

* Exceptional written and verbal communication abilities, with the ability to communicate effectively with diverse teams.

* Strong attention to detail and organizational skills

* An innovative and proactive thinker, thriving in a dynamic, fast-paced environment.

* A collaborative team player, eager to contribute, empower…