Director, Business , TB

Position: Director, Business Change, TB
Job Description

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Requisition Number: 50038

Job Location:

New York, USA

Work Type:
Hybrid Working

Employment Type:

Permanent

Posting

Start Date:

27/02/2026

Posting End Date: 24/04/2026

Job Description:

Job Summary

The Director, Business Change, TB is a pan Transaction Banking (TB) role, covering the end-to-end TB Business Change portfolio. The role holder will ensure the successful delivery of benefits to the business and alignment with the overall strategy and fosters a culture of continuous improvement and stakeholder collaboration to ensure TB operates at its highest potential.

Supporting the TB Business COO, the role holder will manage the comprehensive delivery of TB's key business strategy initiatives and associated process designs and improvements to meet business growth aspirations, whilst strengthening ways of working and execution, and ensuring best in class capabilities are embedded into BAU. This will involve planning, implementing, and managing initiatives aimed at optimising, monetising and driving strategic growth while covering all aspects of business change requirements, risk management and progress monitoring.

A strategic mindset with hands-on delivery and oversight over the outcomes is crucial, and the role holder must be comfortable with ambiguity and building strong stakeholder relationships across TB. It will involve collaborating closely with Senior Executives, Business Heads and cross-functional teams to ensure successful delivery of the programmes and alignment with business objectives.

Key Responsibilities

Strategy and Execution

* Define the TB business change planning, rollout, and delivery of the business change and enablement agenda across TB, in consultation with the TB MT

* Execute a business-aligned enablement change plan (including KPIs to ensure the initiatives are embedded and adopted).

* Drive excellence in business enablement, through identifying and delivering business success requirements. Monitor and report on the realisation of benefits from the enablement initiatives, ensuring they meet objectives.

Change Management

* Accountable for delivery of business change programmes ensuring appropriate programme structure, tracking, reporting and governance.

* Design and implement tools to support the TB business change and enablement agenda. Ensure that TB is ready to adopt the change, with all necessary training, resources, skills, and support in place.

* Strong business engagement, working closely with business units across the organisation to ensure they are prepared for the change, addressing any concerns or resistance.

* Where specific subject matter expertise is required, bring together and facilitate the optimal outcome for TB and the Group and communicate it in a clear and compelling way to key stakeholders.

* Work closely with TB businesses impacted by relevant initiatives and changes to solve issues and spot opportunities as they arise.

* Ensure that all change management deliverables are completed on time and to the required standard.

* Develop and execute effective communication plans to engage and communicate all relevant parties about the change. Prepare supporting documents and presentations.

* Proactively promote and communicate relevant project narratives across key stakeholders including regional management and support functions as required.

* Oversee the development and delivery of training and support materials to facilitate change.

* Establish mechanisms for gathering feedback on the change process, and make necessary adjustments based on this feedback.

* Ensure end-to-end delivery of business enablement initiatives and facilitate effective handovers to BAU.

Day-to-Day Tasks

Programme Management

* Responsible for the governance of the business change programme portfolio, including defining timelines, producing and managing detailed plans, tracking projects to ensure on-time delivery within scope and budget, with the flexibility and agility to adapt along the way.

* Provide end-to-end PMO support for the TB Business Change portfolio

* Ensure good programme governance through programme / project disciplines, oversight committees and correct documentation of…