Associate Account Manager

About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world's largest brands to ensure a quality experience for consumers.

We're a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we're committed to upholding the integrity of the programmatic ecosystem at large.

What's it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We're built on our core values and live them each day. They're not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we're looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

Index Exchange is seeking an Associate Account Manager to join our US team, based in New York. In this role you will support programmatic agencies and marketers who leverage Index Exchange's technology through our Demand Side Platform integrations. You will be crucial to our daily client operations while also collaborating with the account management leads to help grow our existing relationships and evangelize the Index Exchange brand in-market.

What we're looking for:

* Efficient:
Your key focus is to provide essential operational support for smooth account management. This role involves assisting with day-to-day account operations, and working closely with account managers to drive seamless execution while maintaining strong client relationships.

* Collaborative:
In order to support our agency accounts, you will work cross-functionally with account management, sales, analytics, technical, and publisher account teams to become a subject matter expert on the Index Platform in an effort to drive performance and growth of our partners.

* Communicative:
You will be working on a number of clients and be expected to facilitate internal communication between account managers and other Index Exchange teams to ensure deliverables stay on track and to meet deadlines.

Here's what you'll be doing:

* Assist in the day-to-day operations for our agency and brand marketer partners throughout the country for major holding companies.

* Coordinate with internal teams to ensure clients needs are met and deliverables are provided promptly.

* Support account managers in collecting and analyzing data to identify key insights to help drive solutions for clients through a data-centric approach.

* Execute operational tasks such as performance monitoring, report creation, and updating internal systems with accurate and up-to-date account information.

Here's what you need:

* 1-2 years of experience in digital media; client-facing experience

* Effective time management skills - ability to prioritize and meet deadlines in a fast-paced environment.

* Proven ability to leverage data and analytics to solve customer problems.

* Excellent written and verbal communication skills, with attention to detail and polish.

* Ability to work in both collaborative and independent settings, while remaining responsible, enthusiastic, proactive, and self-motivated.

* Proficiency in Excel and other Microsoft Office programs is a requirement for the role.

Experience with DOMO, Looker, Tableau and/or similar analytical tools is considered an asset.

Salary:
The base salary range for this role is $75,000 to $92,000. The total compensation package may vary depending on non-discriminatory factors such as job-related knowledge, skills, and experience.

Why you'll love working here:

* Comprehensive health, dental, and vision plans for you and your dependents

* Paid time off, health days, and personal obligation days plus flexible work schedules

* Competitive retirement matching plans

* Equity packages

* Generous parental leave available to birthing, non-birthing, and adoptive parents

* Annual well-being allowance plus fitness discounts and group wellness activities

* Employee assistance program

* Mental health first aid program that provides an in-the-moment point of contact and reassurance

* One day of volunteer time off per year and a donation-matching program

* Bi-weekly town halls and regular community-led team events

* Multiple resources and programming to support continuous learning

* A workplace that supports a diverse, equitable, and inclusive environment - learn more here

Equal employment opportunity

At Index Exchange, we believe that…