Client Strategy Manager

About Care Scout

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.

We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!

Care Scout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.

POSITION TITLE

Client Strategy Manager

POSITION LOCATION

New York, NY or Richmond, VA (Hybrid)

YOUR ROLE

The Client Strategy Manager will play a critical role in shaping how Care Scout understands, reaches, and serves the many customers who make up the aging and caregiving ecosystem. Our products serve aging individuals, their families and support networks, and the providers and payors who guide them through important decisions. Each of these groups has distinct needs and considerations, and this role will bring clarity to how we define, segment, and serve them.

To meet those needs, the role will focus on how we engage and support our institutional partners (e.g., long-term care insurers, affinity organizations), helping them to overcome barriers, activate solutions, and ultimately better serve the end customer. By translating insights into actionable strategies, the Client Strategy Manager will help Care Scout reach customers more effectively and deliver solutions that create meaningful impact.

What you will be doing

• Turn insights into strategy by building frameworks, recommendations, and activation plans that guide how Care Scout reaches, serves, and supports clients
• Develop a holistic understanding of Care Scout’s diverse clients;
  Work closely with Marketing and CX to identify segments, surface their unique needs, and identify opportunities to better serve them
• Collaborate with Partnership Distribution team to engage and activate partners (e.g., long-term care insurers, affinity organizations), run analysis and make recommendations to help deliver value to the end customer
• Work cross-functionally to define customer journeys and critical moments, designing strategies for Care Scout to meet customers where they are with timely, relevant offerings
• Collaborate with peers in CX to embed voice of the customer and customer insights into every aspect of our strategy from product to distribution to service
• Assess CLTV and segment economics to guide prioritization and identify levers to improve outcomes and long-term value
• Evaluate and prioritize segments by assessing value, strategic fit, and scalability of reach, ensuring Care Scout focuses where we can drive the most top-of-the-funnel growth
• Collaborate cross-functionally with Product, Marketing, Distribution, and Operations to adjust and align strategy with execution
• Develop executive-ready materials to communicate insights, priorities, and recommendations to senior leadership
• Monitor performance and impact of client strategies, using data and feedback loops to refine approach
• Support special strategic projects as priorities evolve, bringing structure and problem-solving to new opportunities ​

What you bring

• 5-7 years of relevant experience in strategy consulting, customer insights, or a related role
• Strong analytical skills and quantitative foundation, with ability to use data and structured analysis to break down complex problems and drive recommendations
• Proven ability to translate insights into strategy, building frameworks, recommendations, and action plans to drive impact
• Ability to influence cross-functionally without direct authority, building trust and alignment across teams to move initiatives forward
• Excellent verbal and written communication skills, with ability to tailor insights…