Senior Manager- Strategic Projects

Senior Manager
- Strategic Projects

New York, NY, United States

Phoenix, AZ, United States

(Hybrid)

** Job Description*
* The Sales Enablement, Pricing, and Transformation (SPT) team provides business analysis, decision support, and strategic insights to accelerate Global Commercial Services (GCS) growth while strengthening compliance and control.

The Senior Manager, Strategic Projects within SPT Sales Enablement will partner with U.S. SME Sales and Account Development to shape and advance business-critical priorities across the organization. Reporting directly to the VP of SPT Sales Enablement, this individual will bring a strategic consulting mindset and operate as a chief-of-staff style advisor-helping translate ambiguous business needs into structured problem statements, executive-ready recommendations, and actionable plans.

S(he) will serve as a thought partner to U.S. SME leadership while bringing strong PMO discipline to ensure clear governance, cross-functional alignment, and measurable progress across multiple work streams. The Manager will work closely with partners across Operational Excellence, U.S. SME Commercial Effectiveness & Governance, SABE, Finance, and other supporting teams.

The ideal candidate will bring experience in strategic consulting, business transformation, or sales strategy, with the ability to structure complex issues, synthesize insights, influence stakeholders, and drive practical solutions. S(he) will possess strong thought leadership, strategic thinking, communication, and organizational skills, with a proven record of operating independently and collaborating effectively in a highly matrixed team environment.

** Responsibilities*
* + Build strong relationships with U.S. SME Sales and Account Development teams and other key business partners to understand business objectives / challenges and formulate solutions

+ Serve as a strong PMO and thought leader, leading highly complex, business-critical strategic initiatives from inception to completion while managing multiple work streams at the same time with an agile approach

+ Challenge the status quo. Facilitate meetings, build an agenda, create a space for everyone to collaborate/ contribute and challenge the status quo

+ Act proactively with a strategic approach by using strong business intuition and a high degree of creativity to uncover opportunities for optimization and new process design

** Qualifications*
* + 5+ years of experience in field of revenue operations, consulting, marketing or related fields

+ Strategic:
Ability to adopt a broad view and link business strategies to initiatives.  Strong grasp of the sales organizations.  Excellent analytical and problem-solving skills

+ Communication:  Outstanding ability to write compelling messages addressed to various audiences within the organization

+ Project Management:
Strong project management skills with proven record of successful results on complex, large-scale, cross-functional initiatives

+ Customer Management:
Proactively anticipate customer needs and deliver on the promise. Build strong business relationships, and influence to drive organization-wide and senior leader-level alignment; collaborate and demonstrate genuine teamwork within and outside the GCS organization

+ Results Oriented:
Ability to manage multiple and complex work streams and work across departmental boundaries and deliver a diverse set of initiatives that result in groundbreaking outcomes. Demonstrated ability to deliver results in a fast paced and highly matrixed environment

+ Strong work ethic with a will-to-win attitude!

+ Undergraduate degree preferred

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values  () and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and…