Manager, Project Management

Business Overview

If you are looking for a people-first organization that can offer you the career you crave, UM is your home. We are the destination of choice for the world's best talent, where every individual is empowered to unleash their limitless potential and do the best work of their careers.  

We are always searching for passionate team members who love media and live and breathe our core values of Curiosity, Courage, and Community. We seek out those who aren't afraid to ask the tough questions, are excited to explore the nuances, and are hungry for personal growth and continuous learning. People who thrive at UM are collaborators by nature who pursue diverse perspectives because they understand that true innovation is driven by inclusivity.

As a people-first agency, we provide the information, tools and technology, career development, and empowerment our people need to realize their potential and achieve their career ambitions.

A global media network within the Omnicom family, UM operates in over 100 countries, with 3,000+ people innovating on a roster of powerful brands and our client campaigns have been recognized by the industry's most competitive global showcases like Cannes Lions, Festival of Media Global, and WARC.  

As a result of our people-first commitment, UM has been celebrated as a FORTUNE Best Workplace in Advertising & Marketing in the US, a Campaign Best Place to Work in EMEA, a Campaign Asia Diverse & Inclusive Workplace in APAC, a top 3 agency in LATAM by The Effies, and ranked the number one agency in both Canada and MENAT by RECMA.

Position Summary

The Creative Manager is responsible for overseeing the trafficking, launch, and quality assurance of digital creative across multiple media campaigns. This role partners closely with media teams, publishers, and platform partners to ensure creative assets are accurately tagged, delivered on time, and meet all technical and brand standards. The ideal candidate brings strong operational discipline, attention to detail, and a deep understanding of the digital creative lifecycle.

Responsibilities

* Own the end-to-end creative trafficking process, from asset intake and QA through launch, optimization, and campaign close

* Manage creative execution within ad platforms and IATs, ensuring accurate setup, tagging, and delivery across channels

* Lead creative launches, coordinating timelines, approvals, and handoffs across internal teams and external partners

* Serve as the primary point of contact for publishers and platform partners on creative specifications, requirements, and custom executions

* Ensure all creative assets meet technical, brand, and quality standards, with a high bar for accuracy and professionalism

* Conduct thorough QA of creative tags, trackers, and assets, proactively identifying and resolving issues before and during live campaigns

* Partner closely with media, analytics, and strategy teams to support measurement, attribution, and reporting needs

* Manage multiple campaigns simultaneously, maintaining clear documentation, timelines, and status updates

* Identify opportunities to improve creative workflows and QA processes, helping elevate execution standards across the team

Required Skills & Experience

* Strong understanding of the end-to-end digital trafficking process, from creative intake through launch, optimization, and wrap

* Hands-on experience trafficking and managing creative across IATs (e.g., Google Campaign Manager, DV360, other major ad servers)

* Proven ability to manage creative launches and tagging, including QA of tags, click trackers, impression trackers, and third-party pixels

* Experience working directly with publishers and platform partners to execute standard and custom programs

* Deep familiarity with creative specs, formats, and deadlines across display, video, CTV, rich media, and social

* Ability to QA creative assets thoroughly, identifying issues related to specs, functionality, tracking, and naming conventions before launch

* Strong project management skills, with the ability to juggle multiple campaigns, timelines, and stakeholders simultaneously

* Clear, professional communicator comfortable…