Assistance Representative

Position: Employer Assistance Representative
POSITION

PURPOSE:

The Employer Assistance Representative maintains accurate records of employer benefit reporting and delinquency statuses through consistent system monitoring. This role provides telephone support to employers and ensures organizational compliance with collective bargaining agreements.

ESSENTIAL JOB FUNCTIONS:

• Identify and refer non-compliant employers to the District Council for further action.

• Track employer benefit payments using the I-Remit platform, Benefit Fund Administration systems, and daily deposits records.

• Regularly audit and update employer statuses, categorizing entities as active, inactive, dormant, and further action.

• Provide professional phone assistance regarding delinquency resolutions, benefit calculations, and reporting protocols.

• Analyze Remittance, Shortage, Surety, and Discrepancy delinquency reports while maintaining inter-departmental communication.

• Facilitate employer adjustment to reported benefits and process refund requests with verified documentation.

• Issue instructions for online and check-based benefit payments and manage user access by resetting I-Remit/Urban credentials.

• Assist employers in navigating our digital tools, providing clear instructions for online payments and resolving login issues and report deletions to ensure a smooth experience.

• Maintain the flow of information between departments and generate thoughtful correspondence regarding employer status updates.

ADDITIONAL

JOB FUNCTIONS:

• Maintain accurate ledgers of employers delinquent in benefit contributions and monitor adherence to Collective Bargaining Agreements (CBA) obligations.

• Perform daily maintenance of employer profiles/statuses within the Benefit Fund Administration system (URBAN).

• Maintain detailed phone log of conversations with employers

• Generate complex queries and tracking reports regarding jobsites and employer records as requested.

• Collaborate with Member Services to resolve participant data discrepancies (Name/SSN) and alert the District Council regarding reporting from inactive/ further action entities.

• Provide real-time data verification for Business Representatives operating in the field via telephone or in person.

REQUIREMENTS/

EDUCATION:

• Some college-level coursework is preferred

• A minimum of two (2) years of dedicated customer service experience is required.

• Proficient in Microsoft Office Suite (Word, Excel, and Outlook).

OTHER SKILLS & ABILITIES:

• Strong oral and written communication skills with the ability to translate benefit information to clear guidance for employers

• Maintain high-level customer service standards, ensuring professional and confidential interactions.

• Ability to manage multiple priorities simultaneously, including navigating software, data entry spreadsheets and telephone support.

• Knowledge of Auditing Systems and Benefit Fund Administration platforms (e.g. URBAN/I-Remit).

PHYSICAL DEMAND:

• While performing the duties of this job, the employee is regularly required to sit; talk or hear, in person and by telephone; use hands to fingers, handle, feel or operate computers and other standard office equipment; and reach with hands or arms. The employee frequently is required to walk and stand

Apply:

To apply . Please send resume to resume

EEO Statement

The NYCDCC Benefit Funds are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of

race, creed, religion, color, national origin, ancestry, alienage, pregnancy, disability, age, uniform service member status, veteran status, martial status, caregiver status, familial status, status as a victim of domestic violence, sexual violence or stalking, membership in a domestic partnership, sex, gender (including gender identity, gender expression or status as a transgender person), genetic information, sexual orientation (including an individual's actual or perceived romantic, physical or sexual attraction to other persons, or lack of thereof, on the basis of gender), sexual and reproductive health decisions, or on any other characteristic protected by applicable federal, state, or local law.

If reasonable accommodation is needed to participate in the job application or interview process, please contact Luan Delpeche at .

Salary and Benefits:

Salary Range: $43,000 - $49,000

NOTE:

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with thi

Salary Description

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