Residential Concierge

Residential Concierge

Mandarin Oriental Residences, Fifth Avenue is looking for a Residential Concierge to join our Residences team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Residences, Fifth Avenue, located at 685 54th Street at the center of New York City's premier Fifth Avenue retail shopping corridor.  The site is a short walking distance from Central Park and world-famous landmarks such as Rockefeller Center, the Museum of Modern Art, and St. Patrick's cathedral.  Featuring 65 spacious apartments, residents will enjoy a luxurious way of life with exquisite interiors, a rooftop pool, fitness and wellness center, and private dining.

About the job

Based at the Mandarin Oriental Residences, Fifth Avenue, in New York City, the Residential Concierge is responsible for the overall Resident and colleague satisfaction by providing 5-Star services. The Residential Concierge reports to the Director of Residences.

As Residential Concierge, you will responsible for the following duties:

* Maintain a constantly updated database with extensive information about city highlights.

* Demonstrate firsthand knowledge of the recommendations with thorough research.

* Be proactive and anticipate the complete requirements to make the experience a success.

* Inquire as to the success or enjoyment of the recommendations made.

* Maintain a daily record (via software) of all requests, reservations, and confirmations for all residents.

* Know the Unit Owners and Tenants by name

* Be knowledgeable of all in-house and arriving residents.

* Be aware of all known happenings company wide.

* Arrange package delivery and pickup for residents, noting location of where package was left at the residence, time, date

* and reference

* Arrange tickets for theatre, sporting events and local attractions.

* Make and confirm dining reservations, making superb recommendations.

* Maintain and log all reservations made for residents.

* Provide residents with confirmation for all reservations, transportation, theatre tickets, etc.

* Communicate all key details to management and colleagues.

* Provide a daily shift log to the Director of Residential Operations.

* Provide clear directions for all residents travelling outside the property.

* Respond to all residents needs and requests.

* Be proactive in sending all residents' mail to their units as authorized

* Be knowledgeable of which laundry vendors unit owners have arrangements with to ensure that their laundry is sent to the correct laundry provider

* Be consistent in logging in all laundry going out and logging in all incoming laundry

* At the direction of management, assist in the coordination of all services that promote the maintenance and upkeep of owner's homes and values.

* Coordinate and organize the daily activities and requests of all residents.

* Log and account for all Housekeeping requests by residents in Building link ensuring that all A La Carte Services requested are billed accurately and in a timely fashion

* Offer a warm, sincere, and personalized welcome to all residents calling them by name

* Anticipate resident requests at all times to create the element of surprise.

* Dispatch and coordinate with Residential team in the delivery of desk services, for those services that can only be performed away from the desk such as deliveries.

* Arrange package delivery and pickup for residents.

* Record and provide follow up procedures for residential work orders.

* Maintain detailed records of all incoming and outgoing deliveries and packages noting location of where package was delivered…