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Lead Customer Service Advisor
Job in
New York, New York City, Richmond County, New York, USA
Listed on 2026-03-04
Listing for:
Pep Boys
Full Time
position Listed on 2026-03-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Pep Boys - Sutphin Boulevard - Responsibilities:
Serve as primary on-site leader when the Service Center Manager is not present;
Mentor, train, and onboard Customer Service Advisors;
Partner closely with technicians and management to ensure accurate, efficient, and customer-focused service operations while identifying opportunities to drive sales and improve customer retention;
Open and close the store as key holder, completing all required operational, cash-handling, and security procedures;
Promote a safe, compliant, and team-oriented work environment by modeling and enforcing safety standards, effective communication, and collaboration during all assigned shifts
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