Office Service Associate Floater

Looking for a reliable and self-motivated candidate that would be On-Call when there is a need for coverage our local accounts. Would be able to communicate effectively with many different types of people along with willing to perform multiple tasks. This is a great position for someone who is Retired and looking for something that is not full time.

Position Summary:

The Field Support Representative (FSR / Floater) is a highly adaptable operational professional responsible for providing on-site coverage and project support across multiple client locations within the assigned region. This role ensures business continuity during employee absences, vacations, and other types of PTO, while also supporting special projects, operational transitions, service enhancements, and new site launches. The FSR must be flexible, customer-focused, detail-oriented, and capable of quickly integrating into diverse site environments while maintaining high service standards.

Travel within the designated service area is required.

Key Responsibilities:

* • Customer Service & Reception:
Ensure the customer service area is always staffed and functional. Provide reception coverage and handle client interactions

* Mailroom & Office Support:
Assist in all mailroom functions, including sorting, distributing, and handling mail. Support various office services like copy requests and work tickets during coverage or lunch breaks.

* Backup for staff:
Act as a backup for all office staff functions when needed, offering flexibility in adapting to changes in duties or coverage.

* Maintains records and files

* Must have good working knowledge of postal regulations

* Must have good working knowledge of computer basics

* Perform work in a backup capacity to all staff functions

* Provide problem resolution

* May deal with difficult or irate customer periodically

* Ensures equipment is in good working order, equipment maintenance

* Interfaces with the client contact when required

* Keeps manager informed of operational efficiencies and potential problems

* May be required to work overtime periodically

* Able to set priorities

* Must be flexible to adapt to changes

* Must demonstrate leadership qualities

* Cover locations in the New York Metropolitan and/or Tri-State Areas

* Travel when need based on coverage and needs

Qualifications:

* High School diploma or GED equivalent required.

* Ability to lift up to 50 lbs.

* 1 to 2 year experience in a mail room or experience at Fed Ex and/or UPS.

* Proficiency in MS-Office:
Word, Excel, Outlook, and Power Point.

* Ability to appropriately handle confidential and highly sensitive material.