Leather Goods Artisan

Position: Leather Goods Artisan - New York City
Maison Polène

Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polène's excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops.

Be a part of the Polène story-join us in our flagship store and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences.

About the Role

Polène boutiques immerse clients in our unique universe, welcoming a high-end, international clientele. As a Leather Goods Artisan, you play a key role in bringing the Maison's craftsmanship to life within our flagship store.

This position combines hands-on artisanal expertise with a client-facing mindset. You will be responsible for leather repairs, restorations, product animations, and personalization services, while partnering closely with the sales team to ensure a seamless, elevated customer journey that reflects Polène's standards of excellence.

Key Responsibilities
Client Experience & Live Craft Execution

• Welcome clients with courtesy and professionalism, embodying the values and standards of Maison Polène.
• Create and personalize leather goods in real time within a high-traffic flagship environment, maintaining focus, composure, and exceptional craftsmanship while engaging with clients.
• Explain key leathercraft steps in clear, client-friendly language, including shaping and thermoforming, dyeing, stamping or marking, stitching, and finishing.
• Guide clients through available personalization options, expected timelines, and the final result to keep them informed and engaged throughout the process.
• Maintain a smooth and professional rhythm, balancing technical execution with client interaction without compromising quality or precision.

Leather Repair, Care & Restoration

• Diagnose and perform leather goods repairs in line with Polène quality standards, including stitching repairs, edge dyeing, and finishing.
• Restore and maintain products to extend their lifespan while preserving their original aesthetic and craftsmanship.
• Maintain accurate repair documentation, follow-ups, and reporting within internal systems.
• Act as a key link with internal workshops by escalating recurring issues and contributing to continuous improvement of Polène leather goods.

Leather Accessory Making & Personalization

• Handcraft leather accessories entirely by hand, from start to finish, using techniques such as thermoforming, dyeing, stamping, stitching, and finishing.
• Perform in-store personalization services with consistent luxury-level finishes that meet Maison standards.
• Support product animations and craftsmanship storytelling that enrich the in-store experience.

Sales Collaboration & Expectation Management

• Collaborate closely with the Sales team to ensure smooth handoffs, clear timing, and aligned client communication.
• Set clear and realistic expectations regarding what can be delivered in-store within the scope of animations and personalization services.
• Contribute to a seamless and elevated client journey by reinforcing Polène's service standards at every touchpoint.

Continuous Learning & Craft Development

• Stay informed on leathercraft techniques, materials, and industry best practices.
• Participate in internal training sessions, including workshops in Ubrique, Spain, to refine skills and deepen craftsmanship expertise.

What We're Looking For

• Proven experience in a luxury Maison, leather workshop, or comparable artisanal environment.
• Strong command of leatherworking techniques relevant to repair, restoration, and small leather goods making, including stitching, edge work, finishing, stamping, and thermoforming.
• Comfortable working in a highly client-facing role, with the ability to engage, explain, and perform craftsmanship live in store.
• Exceptional…