Field Service Engineer

Mission

At Neko Health, our mission is to deliver proactive healthcare for all-empowering members to take control of their health through cutting-edge technology and compassionate care.

As a Field Service Engineer, you will play a critical role in ensuring the performance, reliability, and continuous improvement of Neko Health's clinical scanning technology across US sites. You will support installation, maintenance, servicing, upgrades, and retrofits of instruments while ensuring operational uptime for clinical teams.

Working closely with Engineering, Clinical Operations, and cross-functional teams across the United States and Europe, you will act as a vital link between field performance insights and product development - helping drive continuous improvement in technology, processes, and service delivery.

This role combines hands-on technical expertise with collaboration, problem-solving, and proactive operational support to ensure a seamless clinical experience.

What You'll Deliver in the First 6-12 Months

• Successfully install, maintain, and service scanning instruments across US clinical sites, ensuring high reliability and minimal downtime.
• Build strong collaboration with engineering and operational teams, translating field insights into actionable product and process improvements.
• Establish consistent documentation, reporting, and compliance standards across installations and service activities.
• Identify opportunities to improve service efficiency, instrument performance, and preventative maintenance approaches.
• Support the scaling of field service capabilities as Neko expands its clinical footprint in the US.

Minimum Qualifications

• Technical certification, Associate degree, or equivalent experience in an engineering, biomedical, or technical field.
• Minimum 5 years of hands-on experience in field service engineering, technical support, instrumentation, or similar roles.
• Proven experience installing, maintaining, troubleshooting, and servicing technical equipment in operational environments.
• Strong troubleshooting and problem-solving skills with a practical, solutions-oriented mindset.
• Excellent analytical skills and strong attention to detail.
• Strong written and verbal communication skills in English.
• Ability to work independently while collaborating effectively across teams and geographies.

Preferred

• Bachelor's degree in engineering, biomedical engineering, electronics, or a related field.
• Experience working with clinical, healthcare, diagnostic, or medical device technologies.
• Exposure to regulated environments or quality/compliance standards.
• Experience supporting distributed sites or multi-location service environments.
• Familiarity with preventative maintenance programs and continuous improvement methodologies.

Hiring Process

Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team.

Equal Opportunity & Inclusion Statement

Neko Health is committed to inclusive hiring and member-first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.