Voice Engineer

Voice Engineer

Job Location:

New York, NY (Hybrid - 2-3 days/week onsite)

Employment Type:

C2H

Key Technology: IPC, voice communication, Hoot, Holler, VoIP

Job Responsibilities:

• Develop and deploy voice communication systems, including VoIP, PBX, and other telephony solutions, ensuring seamless integration with existing infrastructure.
• Monitor and maintain voice systems to ensure optimal performance, reliability, and security.
• Utilize IPC engineering experience to manage and optimize voice communication platforms.
• Oversee relationships with carriers, manage Hoot and Holler services, and ensure efficient voice recording solutions.
• Coordinate the development, deployment, and decommissioning of voice-related products, ensuring timely updates and adherence to version control protocols.
• Implement and manage patching schedules, maintain version control, and ensure compliance with industry standards and regulations.
• Work closely with IT, network, and security teams to align voice systems with organizational goals and security policies.
• Maintain comprehensive documentation of configurations, processes, and procedures related to voice systems.

Skills and Experience

Required:

• Minimum of 5 years of experience in IPC engineering and voice communication systems.
• Proficiency in managing carrier services, Hoot and Holler systems, and voice recording technologies.
• Strong understanding of VoIP protocols, SIP, RTP, and related technologies.
• Experience with product life cycle management, patching processes, and version control systems.
• Excellent problem-solving skills and the ability to troubleshoot complex voice communication issues.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.

Desired:
Relevant certifications (e.g., CCNP, CCVP).

Education:

Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.