Financial Aid Officer-Hybrid

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary:
  Regular
• End Date if Temporary:
• Hours Per Week: full time
• Standard
  
  Work Schedule:
• Building:
• Salary Range: $75,000-$77,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The incumbent, reporting directly to the Assistant Director of Financial Aid Client Services, is responsible for counseling and advising students on all related financial aid programs, eligibility criteria, application procedures, costs, indebtedness, and financial planning at all contracted schools. The incumbent provides proactive, student-centered advising with increased emphasis on private and alternative financing options to support students impacted by changes in federal loan eligibility and aggregate loan limits.

Responsibilities

• The incumbent oversees related communication with students and parents and serves as a primary point of contact for financial aid call center inquiries, ensuring timely, accurate, and consistent information is provided to students and families. This includes managing inquiry volume related to federal, private, and alternative loan programs; resolving complex or escalated cases; and identifying trends in student inquiries to inform outreach, training, and process improvements.
  
  Responsibilities include supporting service-level expectations for response time, accuracy, and customer satisfaction, without formal supervisory authority.

• The incumbent cultivates relationships with internal and external members of the University community, as well as external lending partners and scholarship providers as appropriate. The Officer reviews and interprets financial aid application data, determines student eligibility, and awards new and continuing students in accordance with School packaging philosophies, federal and institutional policies, and evolving regulatory requirements.

• The incumbent assists in the review and annual update of Costs of Attendance (COA), packaging procedures, standard and custom reports, and selection sets, and troubleshoots technical and data-related issues impacting aid delivery. Particular attention is given to identifying students whose federal loan eligibility is constrained and proactively supporting alternative funding strategies.

• Along with the Assistant Director, the incumbent maintains and updates financial aid content on the Student Financial Services website, including student-facing information related to private loan options, responsible borrowing, and financial wellness, as well as the database of external fellowships and grants. The Officer contributes to the development of clear communications and resources to help students and families understand borrowing limits, financing gaps, and available alternatives.

• The incumbent is responsible for enhanced pre-collection and early intervention efforts for currently enrolled students, particularly those affected by federal loan aggregate limit reductions. This includes proactively contacting students with debit balances, assisting students and families in securing appropriate financing, and providing individualized financial planning support to help meet their financial obligations to the University.

• The Officer provides first-class, student-focused support using workshops, individual appointments, web-based tools, email, social media, telephone contact, and call center platforms to disseminate accurate, timely, and clear information. The role includes increased financial literacy and debt counseling, with emphasis on comparing federal and private borrowing, understanding loan terms, and promoting responsible borrowing practices.

• The incumbent may assist with the development and maintenance of call center scripts, knowledge base articles, and standardized responses related to financial aid counseling, loan borrowing limits, and alternative…