Director, Payment Operations

Responsibilities include but are not limited to:

* Provide end-to-end leadership of all payment operations, including USD domestic wires, international wires, CHIPS, SWIFT, ACH origination, and compliance processes, ensuring accuracy, timeliness, and regulatory adherence.

* Act as the organization's payment operations subject matter expert and primary escalation point for complex transactions and client-impacting issues.

* Build and sustain a high-performance culture emphasizing accountability, cross-training, and operational discipline while fostering team engagement and development.

* Define and enhance KPIs and service standards for payment accuracy, fraud detection, exception management, and throughput; monitor performance and drive continuous improvement initiatives.

* Champion automation, workflow modernization, and straight-through processing strategies to optimize efficiency and client experience across payment channels.

* Strengthen operational resiliency through robust business continuity planning, dual-control frameworks, and uptime assurance.

* Oversee fraud monitoring and anomaly detection for ACH and wire transactions; partner with risk and compliance teams to reinforce control frameworks and regulatory adherence.

* Ensure full compliance with internal policies and regulatory requirements (OCC, FDIC, FFIEC, NACHA, BSA, OFAC, Reg E, Reg CC, Reg DD), meeting audit expectations and mitigating operational risk.

Required Skills:

* Minimum of 10 years of experience in payment operations or treasury operations.

* Deep expertise in ACH, Nacha, wire operations (Fedwire, CHIPS, SWIFT), sanctions screening, fraud monitoring and payment investigations.

* Forward thinking leader who anticipates risk, embraces change and drives modernization.

* Excellent problem-solving, communication, and stakeholder management capabilities.

Required Experience:

* Bachelors Degree and a minimum of 10 years within a financial industry handling operational functions, payment operations, or treasury operations and 3 years of management experience.

Preferred Experience:

* Minimum 5 years of experience managing operations, ACH, Wires, or Risk function.