Massage Therapist

Job Title: Massage Therapist

Department: Spa Operations

Reports to: General Manager

Job Type: Non-Exempt

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:

The Massage Therapist is responsible for providing professional and personalized massage services to clients to promote relaxation, stress relief, and health and wellness. This individual must be skilled in a variety of massage techniques and dedicated to delivering exceptional guest experiences in a clean, safe, and welcoming environment.

Key Responsibilities:

• Perform a variety of massage techniques including Swedish, deep tissue, sports, and other modalities based on client needs and preferences.
• Conduct client consultations to understand individual wellness goals and tailor treatments accordingly.
• Maintain cleanliness and sanitation of all work areas and treatment rooms in accordance with health and safety standards.
• Keep accurate records of services provided and client preferences for future visits.
• Uphold a professional and courteous manner at all times to create a relaxing and respectful environment.
• Recommend additional treatments or wellness products based on client needs.
• Adhere to appointment schedules and manage time effectively to avoid delays.
• Stay current with industry trends, continuing education, and licensure requirements.
• Follow all policies, procedures, and confidentiality guidelines of the facility.

Qualifications:

Education & Licensing:

• High school diploma or equivalent.
• Graduate of an accredited massage therapy program.
• Valid state license and/or certification in massage therapy.

Experience:

• Minimum 1-2 years of hands-on experience preferred, but recent graduates are welcome depending on role and training.

Skills:

• Proficiency in a range of massage techniques and therapies.
• Strong customer service and interpersonal communication skills.
• Ability to assess client needs and customize services accordingly.
• Commitment to professionalism, confidentiality, and ethical conduct.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to perform physical work including bending, lifting, and repetitive hand and arm movements.
• Must be able to lift up to 25 pounds.

Work Environment:

• Work is performed in a spa, clinic, or wellness center environment with occasional exposure to oils, lotions, and low lighting.
• May require evening, weekend, and holiday hours depending on client scheduling.

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -…