Practice Ops Supervisor

Position: Practice Ops Supervisor I
* Job Type: Officer of Administration
* Bargaining Unit:
* Regular/Temporary:
Regular
* End Date if Temporary:
* Hours Per Week: 35
* Standard

Work Schedule:

* Building:
* Salary Range: 78, The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Summary The Practice Operations Supervisor I is accountable for the supervision and development of their respective physician practice, while ensuring the efficiency and stability of the clinical operations in all areas, inclusive of quality, access and value.

Supervises and coordinates overall operational and administrative functions to ensure maximum efficiency, high quality patient experiences, and compliance with appropriate HR and regulatory policies. Collaborates with clinical leadership to ensure the department's strategic goals are achieved by implementation of initiatives. Leads the practice in a manner that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of service, trust, empathy, safety, inclusion, and communication.

Responsibilities *

Keeps current on all organizational, regulatory compliance and patient privacy trainings policies (e.g., infection control, public safety, EH&S, HIPAA, OSHA, etc.) and successfully completes all required trainings.
* Compliance oversight of Article 28 practices.
* Participates in monthly tracer activities and assists in maintaining continuous readiness and regulatory compliance.
* Ensures compliance for a safe and secure work environment at all sites by following all OSHA, EH&S and public safety policies and guidelines.
* Ensure that Medical Center, Department and Service Corp policies and procedures are followed.
* Assists with tracking required regulatory documentation (e.g., BLS, vaccine records, flu reporting) and reporting deadlines.
* Participates in incident documentation and supports root cause analysis discussions with guidance from leadership. Practice Operations
* Works collaboratively with physicians, administrative and clinical managers, and staff to ensure the achievement of practice-wide operational and financial goals/metrics. Supervises and coordinates all processes and activities in the area/functions assigned ensuring organizational guidelines and policies are followed.
* Implement policies and procedures related to patient scheduling and operational issues in the office practice and exam area in collaboration with the medical and administrative staff of the practice.
* Oversee ordering and stocking of all clinical and office supplies (including PPE) within the office practice suite. Monitor supply use and maintain and adjust par levels as needed. Supports ordering reconciliation, invoice tracking, and vendor coordination under the direction of the Practice Manager.
* Ensure optimal use of the facility throughout all hours of operation by optimizing staffing ratios, patient density and use of clinical space. Provides on-site support during equipment upgrades and IT implementations, escalating facility concerns as needed.
* Monitor clinic manager dashboard including, but not limited to:
Front Desk, Scheduling, Referrals, In Basket management, etc. Assists in monitoring IR, DEXA, and Radiology-specific scheduling workflows (e.g., RIS/PACS) where applicable.
* Monitor all work queues for completion as they apply to practice operations.
* Monitors completion and processing of all front-end Revenue Cycle activities including, but not limited to, physician billing; copay collection, charge champion, monitoring physician note closure, adherence to billing compliance and all Revenue Cycle procedures, etc.
* Monitor all physician billing related dashboard and metrics.
* Oversees the physical environment of all sites, interfacing with other departments including IT, telecommunications, housekeeping, facilities, and associated vendors.
* Oversight of sites' cleanliness and safety according to practice standards. Escalates any issues to Environmental Services, Engineering, Central Sterile, Materials Management, etc. and ensures follow through.
* Creates the daily, weekly, and/or monthly assignment list to ensure adequate clinical coverage and provider support in the practice. Supports staffing coverage coordination during vacations or absences and assists with creating preliminary schedules.
* Provides cross-site coverage as needed to support operational continuity.
* Conducts scheduled meetings/huddles with staff to ensure consistent transfer of information, smooth patient flow, and team-driven coordination of care and services. Strategy
* Monitors key performance indicators and implements performance improvement initiatives, as…