Practice Operations Manager II

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary:
  Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard
  
  Work Schedule:
• Building:
• Salary Range: 90,

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Practice Operations Manager will oversee the day-to-day operations and will also serve as the site-specific lead for the overall throughput of patients, facilities and inventory control as well as everyday management of support staff in accordance with Department of Psychiatry policies and procedures in conjunction with those of Columbia University Irving Medical Center. This is a great position for someone who can juggle multiple priorities and enjoys a fast-paced work environment.

This position reports directly to the Director of Operations.

At CUIMC, we are leaders in teaching, research, and patient care and are proud of the service and support we provide to our community. Columbia University offers a range of benefits to help you, and your dependents stay healthy, build long-term financial security, meet educational and professional goals, and more. Explore your options for Health and Welfare, Employee Assistance, Tuition Programs, and Retirement Benefits.

Responsibilities

• Practice Operations

  • Works collaboratively with physicians, administrative and clinical managers, and staff to ensure the achievement of practice-wide operational and financial goals/metrics. Supervises and coordinates all processes and activities in the area/functions assigned ensuring organizational guidelines and policies are followed.
  • Develop and implement policies and procedures related to patient scheduling and operational issues in the office practice and exam area in collaboration with the medical and administrative staff of the practice and in accordance with input from both Departments and operational teams.
  • Oversee ordering and stocking of all clinical and office supplies (including PPE) within the office practice suite. Monitor supply uses and maintain and adjust par levels as needed.
  • Ensure optimal use of the facility throughout all hours of operation by optimizing staffing ratios, patient density, and use of clinical space.
  • Monitor clinic manager dashboard including, but not limited to Front Desk, Scheduling, Referrals, In-Basket management, etc.
  • Monitor all work queues for completion as they apply to practice operations.
  • Oversees completion and processing of all front-end Revenue Cycle activities including, but not limited to, physician billing; copay collection, charge champion, monitoring physician note closure, adherence to billing compliance and all Revenue Cycle procedures, etc.
  • Monitor all physician billing-related dashboards and metrics.
  • Oversees the physical environment of all sites, interfacing with other departments including IT, telecommunications, housekeeping, facilities, and associated vendors.
  • Oversight of sites' cleanliness and safety according to practice standards. Escalates any issues to Environmental Services, Engineering, Central Sterile, Materials Management, etc., and ensures follow-through.
  • Creates the daily, weekly, and/or monthly assignment list to ensure adequate clinical coverage and provider support in the practice.
  • Conduct daily scheduled meetings/huddles with staff to ensure consistent transfer of information, smooth patient flow, and team-driven coordination of care and services.
  • Conducts regularly scheduled meetings with Supervisors and other Leads to develop new paths, procedures, and approaches to maximize opportunities for performance and process improvement.

  Strategy

  • Monitors key performance indicators and implements performance improvement initiatives, as needed. Continuously seeks and implements operational improvements. Utilizes electronic medical record dashboards and reports to monitor and keep performance indicators of operational,…