Guest Service Agent - Millennium One UN Plaza

Position: Guest Service Agent - Millennium Hilton New York One UN Plaza
The Millennium Hilton New York One UN Plaza  (Use the "Apply for this Job" box below). hilton com/en/hotels/nycuphh millennium hilton new york one un plaza/ is looking for a Guest Service Agent to join our team

Our 439 room Midtown high rise is the closest hotel to the United Nations and half a mile from Grand Central Station  We're within one mile of Bryant Park, The Morgan Library, and Rockefeller Center  Take in unobstructed views of Manhattan and the East River skylines  Our historic Ambassador Grill and iconic lobby are both official New York City Interior Landmarks

The ideal candidate will have at least 2 years of experience as a guest service agent at a similar size property, OnQ experience, and full availability including overnights, weekends, and holidays

** Shift Pattern:
** Full availability, including overnights, weekends and holidays, is needed for this role

** Pay Range:** $31 29   $41 72 / hour

** What are the benefits of working for Hilton?  *
* We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits  Hilton offers its eligible team members a comprehensive benefits package including:

+  Access to your pay when you need it through Daily Pay
+  Medical Insurance Coverage - for you and your family
+  Mental Health Resources
+  Best in Class Paid Time Off  PTO   
+  Go Hilton travel discount program 
+  Supportive parental leave
+  Matching 401 k
+  Employee stock purchase program  ESPP    purchase Hilton shares at 15% discount
+  Debt free education : Access to a wide variety of educational credentials  ex  college degrees, high school completion, English language learning, digital literacy, professional certificates and more
+  Career growth and development 
+  Team Member Resource Groups
+  Recognition and rewards programs

_   _  _ Available benefits may vary depending upon property specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable  _

** What will I be doing?*
* As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel

Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check out including, but not limited to, ensuring rooms and services are correctly accounted, using the point of sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests

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** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team…