House Attendant

Company Description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

Job Description

The House Attendant supports the overall operations of the Housekeeping department by maintaining cleanliness and organization in public areas, back-of-house spaces, and guest corridors. This role also assists Room Attendants by delivering supplies, removing linens and trash, and preparing caddies. The House Attendant is a key contributor to the property's cleanliness and luxury presentation.

This is a full-time position with an hourly compensation rate of $30.00 an hour.

DUTIES AND RESPONSIBILITIES

• Maintain cleanliness of guest hallways, elevators, stairwells, public restrooms, and service areas including mirrors, furniture, floors, ashtrays, elevators and doors are clean and mark/scuff-free.
• Restock linen closets and housekeeping carts with supplies and amenities as directed.
• Deliver requested items such as towels, cribs, rollaway beds, and amenities to guest rooms.
• Remove dirty linens, trash, and recycling from guest floors and restock accordingly.
• Report maintenance issues or unusual conditions in assigned areas to the supervisor.
• Follow property cleaning procedures, chemical handling standards, and safety protocols.
• Assist with deep cleaning and floor care.
• Process and scan clean/soiled Rooms and F&B linen/terry using RFID scanning system
• Maintain organization and cleanliness of the housekeeping storage rooms and closets.
• Respond to guest requests with professionalism and a sense of urgency.
• Support Room Attendants in ensuring room readiness and exceptional guest service.
• Maintain all equipment and supplies and use them in a proper manner.
• Maintain cleanliness of locker rooms and back and front of the house restroom facilities and other areas.
• Remove snow from the lobby and employee entrance that is brought in from the outside.
• Keep the lobby and rain mats maintained during inclement weather where needed.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and staff.
• Utilize PMS/APP systems to be advised of assignments and or other computerized applications.
• Clean and maintain the main guest entrance area and adjacent plaza area including but not limited to removal of cigarette butts, trash, snow, leaves etc.
• Remove bodily fluids with the appropriate safety equipment.
• Perform shoeshine duties as requested
• Move racks of clean Room linens to Guest Room floors. Stocks Linen Storage Rooms and daily with supplies and amenities. Empties trash and dirty linen from guest room floors.
• Respond to guest requests and inquiries while in the lobby. Can answer guest questions and direct them to areas they desire to be in.
• Pick up and delivers guest request items on a timely basis such as Irons, ironing boards, cribs and rollaways, microwaves, refrigerators and other items.
• Assist Housekeepers as required. Helps move beds, mattresses and any furniture within the Hotel and Hotel office spaces
• Comply Work Rules and Standards of Conduct as set forth in the Employee Handbook.
• Maintain a neat and clean personal appearance.
• Adhere to meal break policy and proper payroll procedures.

NON
- ESSENTIAL FUNCTIONS:

• Use all equipment as required by assignment given.
• Move furniture and equipment as…