Operations Manager

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Location

Designed by Hyman Isaac Feldman, The Gallivant Times Square was completed in 1928 and opened originally as the Hotel President. While the hotel has gone through transformations over the years, it is now an independent property dedicated to those looking to embrace the spirit of discovery at one of the best Midtown West Manhattan hotels.

Midtown West

Midtown Manhattan's west side comprises some of the most illustrious NYC neighborhoods for visitors to explore, including the trendy and artistic area of Chelsea.

01

Hell's Kitchen

Located on the west side of Manhattan and bordering the Hudson River, Hell's Kitchen is known for its unique collection of authentic restaurants, delis, bars, and bodegas.

02

Little Brazil

Found between Fifth and Sixth Avenues in Manhattan, Little Brazil is known for its Brazilian restaurants and annual Brazilian Day street celebration, featuring live music and other festivities.

03

Garment District

The Garment District is named for its dense concentration of fashion-related businesses and shops, including the Fashion Walk of Fame and designer stores like Gucci and Louis Vuitton.

04

Next

Overview

The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.

Responsibilities

* Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering)

* Provide strong lobby presence to assist front desk agents and guest

* Provide all aspects of shift coverage in F&B operations as needed

* Balance the hotel room type inventory

* Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)

* Monitor and action Nor 1 upsell program

* Handle guest's special requests and customer complaints during shift.

* Perform all other front desk duties and responsibilities.

* Investigate and handle complaints, disturbances, emergencies, etc. during shift

* Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed

* Coach, train, counsel hourly associates and administer discipline as needed

* Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.

* Prepare, copy, and distribute reports as required.

* Handle special guest requests.

* Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.

* Attend all hotel required meetings and trainings.

* Participate in M.O.D. coverage as required.

Qualifications

* At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related…