Guest Service Agent; Temporary - Times Square

Position: Guest Service Agent (Temporary) - Hilton New York Times Square
The Hilton New York Times Square  (Use the "Apply for this Job" box below). hilton com/en/hotels/nyctshh hilton times square/ is looking for a temporary Guest Service Agent to join our team  Located at the heart of Times Square, this upscale hotel soars 44 stories above Manhattan, offers 478 rooms and features newly renovated food and beverage outlets, offering a breathtaking view of Times Square

The ideal candidate will have 2 3 years of front office or guest service experience, experience working with OnQ, and full availability, including overnights, weekends, and holidays

** Shift Pattern:
** Full availability is needed, including overnights, weekends, and holidays

** Pay Range:** $30 23   $40 31 per hour

** What are the benefits of working for Hilton?*
* We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits Hilton offers its eligible team members a comprehensive benefits package including:

+ Access to your pay when you need it through Daily Pay
+ Medical Insurance Coverage - for you and your family
+ Mental Health Resources
+ Best in Class Paid Time Off  PTO   
+ Go Hilton travel discount program 
+ Supportive parental leave
+ Matching 401 k
+ Employee stock purchase program  ESPP    purchase Hilton shares at 15% discount
+ Debt free education: Access to a wide variety of educational credentials  ex  college degrees, high school completion, English language learning, digital literacy, professional certificates and more
+ Career growth and development 
+ Team Member Resource Groups
+ Recognition and rewards programs

Available benefits may vary depending upon property specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable

** What will I be doing?*
* As a Guest Service Agent, you would be responsible for checking guests in and out of the hotel  Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Assist Front Office leadership with the checking in and checking out of guests
+ Respond to guest inquiries and in a timely, friendly, and efficient manner
+ Provide driving and/or walking directions to guests to local destinations
+ Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
+ Assist fellow team members and other departments wherever necessary to maintain positive working relationships
+ Provide or obtain accurate information for guests

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team players in everything we do
+ Ownership   We're the owners of our actions and decisions
+ Now   We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

** What will it be like to work for Hilton?*
* Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels  For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value  Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands   hiltonworldwide com/our brands/index php    Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day   And, our amazing Team Members are at the heart of it all

** Job:
** _Guest Services, Operations, and Front Office_

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* Title:

** _Guest Service Agent  Temporary    Hilton New York Times Square_

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* Location:

** _null_

** Requisition :
** _HOT0

CDNN_

** EOE/AA/Disabled/Veterans**