Customer Service Agent; Temporary - Midtown

Position: Customer Service Agent (Temporary) - New York Hilton Midtown
The New York Hilton Midtown  (Use the "Apply for this Job" box below). hilton com/en/hotels/nycnhhh new york hilton midtown/ is looking for a temporary Customer Service Agent to join our team  It's all about location in NYC and New York Hilton Midtown places you right in the heart of the action With over 1,900 rooms and 150,000 square feet of banquet space, this property offers advancement opportunities, terrific benefits, and a space for you in the city that never sleeps

The ideal candidate will have previous experience in hotel PBX operations, and flexibility to work shifts across nights, weekends, and holidays

** Shift Pattern:
** Full availability, including nights, weekends, and holidays needed

** Pay Range:** $31 52   $42 03 per hour

** What are the benefits of working for Hilton?*
* We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits  Hilton offers its eligible team members a comprehensive benefits package including:

+  Access to your pay when you need it through Daily Pay
+  Medical Insurance Coverage - for you and your family
+  Mental Health Resources
+  Best in Class Paid Time Off  PTO   
+  Go Hilton travel discount program 
+  Supportive parental leave
+  Matching 401 k
+  Employee stock purchase program  ESPP    purchase Hilton shares at 15% discount
+  Debt free education : Access to a wide variety of educational credentials  ex  college degrees, high school completion, English language learning, digital literacy, professional certificates and more
+  Career growth and development 
+  Team Member Resource Groups
+  Recognition and rewards programs

_   _  _ Available benefits may vary depending upon property specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable  _

** What will I be doing?*
* As a Customer Service Agent, you would be responsible for responsible for answering and acting on calls from internal and external guests, logging and coordinating guest needs and requests, as well as dispatching work orders to appropriate departments and/or staff members Following up, expediting work, and closing out requests in multiple complex computer systems, providing prompt, courteous, and efficient service in accordance with Hilton's high standards of service

Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Promptly answer the telephone using positive and clear English communication
+ Listen to requests, probe for accurate information, and follow up with appropriate action
+ Listen and extend assistance in order to resolve guest requests and issues such as price conflicts, heating and cooling issues, and general front office, reservations, engineering, and housekeeping requests etc Remain calm and alert, especially during emergency situations and heavy hotel activity
+ Implement detailed steps as outlined in the training manual, using judgment and discretion as necessary
+ Respond to guest and employee requests for repairs by entering work orders into a moderately complex computer system Calls must be dispatched and monitored so they are completed promptly
+ Use all available supplies, knowledge, experience, tools, systems, and information to ensure completion and guest satisfaction

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team players in everything we do
+ Ownership   We're the owners of our actions and decisions
+ Now   We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+…