Front Office Manager; Overnight - Conrad

Position: Front Office Manager (Overnight) - Conrad New  York Downtown
The stunning Forbes 4 Star Conrad New Yorkis looking for an Overnight __ to join the Front Office Team

Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets This includes a 3 meal restaurant, rooftop bar, and in room dining

** Want to learn more?
** Hotel Website  (Use the "Apply for this Job" box below). conradnewyork com/ ,Instagram,   instagram com/conradnydowntown/ Facebook,Youtube   youtube com/user/conradnyhotel/videos

** Classification:**  Full Time

** Shift:
** Overnight - must be available to work weekdays, weekends, and holidays

** Salary: 
** The annual salary range for this role is $80,000 to $85,000 and is based on applicable and specialized experience and location

** What will I be doing?*
* As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability  Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Manage all Front Office operations to include, but not limited to, guest service and registration  check in/check out , room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
+ Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
+ Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
+ Ensure compliance with Company standards
+ Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
+ Initiate and implement up selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
+ Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
+ Complete audit procedures, as needed
+ Recruit, interview and train team members

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team players in everything we do
+ Ownership   We're the owners of our actions and decisions
+ Now   We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

** What will it be like to work for Hilton?*
* Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels  For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value  Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands   hiltonworldwide com/our brands/index php    Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day   And, our amazing Team Members are at the heart of it all

The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and…