Director, Human Resources Systems and Solution Architect

Position at MTA Headquarters

JOB TITLE:

Director, Human Resources Systems and Solution Architect

DEPT/DIV:

People Department

WORK LOCATION:

2 Broadway

FULL/PART-TIME

FULL

SALARY RANGE:

$136,505 - $162,000

DEADLINE:

Until filled

This position is eligible for teleworking. New hires are eligible to apply 30 days after their effective hire date.

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective:

The Director provides strategic leadership for the MTA's HR technology ecosystem, with primary responsibility for Benefits and Compensation systems and broader oversight of enterprise HR systems, HR data stewardship, and digital transformation initiatives. Leveraging deep expertise in People Soft HCM configuration along with strong integration and HR process optimization skills, this role ensures that HR technologies are accurate, compliant, aligned to business needs, and provide an elevated experience to employees.

A core priority for the coming year is to modernize and automate Benefits, Benefits Administration, and Compensation processes and to implement expanded HCM capabilities, including Career and Succession Planning and other talent-focused modules. The Director leads these enhancements end-to-end, ensuring timely delivery of releases, regulatory updates, and continuous improvement efforts. To maintain a secure and scalable HR environment, the Director establishes strong governance frameworks, data quality standards, and change management practices.

This includes overseeing system integrations, conducting routine data audits, and directing comprehensive testing cycles to support major HR technology initiatives.

The Director also serves as the enterprise HR functional solution architect and data steward, solving complex business challenges, designing innovative solutions, and transforming how HR Systems and Analytics drive organizational effectiveness. The role partners with cross-functional teams to streamline processes, enhance operational efficiency, and proactively identify system and process improvement opportunities across the HR systems.

Finally, this leadership role shapes the long-term HR technology roadmap by aligning systems architecture, data strategy, and operating practices with the People Department and enterprise objectives. The ideal candidate is a collaborative leader and strong communicator with exceptional organizational skills, attention to detail, and a technology- and data-driven mindset.

Experience with modern HR platforms-such as People Soft HCM, Oracle HCM, Oracle Strategic Workforce Planning, Workday HCM, or similar enterprise systems is highly desirable to manage migration, if the firm decides to migrate in the future.

Responsibilities:

* HR Partnership & Operational Excellence:
Empower HR Business Partners and cross-functional teams (Compensation & Benefits, HR Systems, HR Operations, IT/Client Services, Labor Relations, Payroll, and Finance) with data, tools, and streamlined processes that improve operational efficiency and elevate employee experience.

* HR Technology Implementation, Innovation & Change Management:
In partnership with MTA IT, present, evaluate, and implement new technologies, system functionality, process enhancements, and automated solutions. Lead strategic and operational initiatives using strong project management and change management principles, ensuring all solutions align with MTA IT standards.

* Ownership of HR Benefits & Compensation System Functionality:
Serve as the primary functional owner for HR Benefits, Benefits Administration, and Compensation systems, ensuring accurate configuration, smooth system operations, and seamless integrations across the broader HR ecosystem under…