North America Support Coordinator

About Ogilvy

Ogilvy, part of WPP, has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity - innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries.

Ogilvy currently ranks as the #1 global agency network for creative excellence and effectiveness by WARC, signifying its ability todeliver creative solutions that drive unreasonable impact for clients and communities.

Ogilvy is a WPP company (NYSE: WPP). For more information, , and follow us on Linked In,X,Instagram, and Facebook.

About WPP

WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counselin a single company
-powered by exceptional talent and our agentic marketing platform, WPP Open,to help our clients navigate change, capture opportunity and deliver transformational growth. For more information,

The People Support team interacts with employees across North America (NA) to answer general HR-related questions, provide support, and guide employees through the employment life cycle, as well as career and life events, always providing a best-in-class employee experience.

Employee Support

• Monitor and reply to incoming employee inquires through a shared inbox
• Serve as a point of contact for all HR-related inquiries from employees, covering topics such as benefits, payroll, policies, programs, systems, and more
• Clearly communicate company policies and programs to internal audiences
• Seek and propose process improvements to shared inbox system, making recommendations and proposing innovations to improve team functioning
• Respond to employment verifications
• Administer other HR operational tasks, as directed

Onboarding

• Assist in implementing and managing continuous communications and system setups for new hires, spanning from offer acceptance to the completion of the onboarding program
• Ensure equipment is provided upon start date
• Identify opportunities to innovate and improve onboarding processes
• Collect and audit new hire paperwork and ensure HRIS and payroll teams have all applicable documents prior to start date
• Coordinate directly with HRIS and payroll teams to ensure seamless transition from new hire set-up and processing to onboarding
• Prepare new hire resources/communications for day one orientation; conduct orientation sessions
• Ensure new hires have a comprehensive onboarding experience

Offboarding

• Follow termination processes according to voluntary or involuntary designation, always maintaining confidentiality and timeliness
• Prepare exit resources/communications
• Ensure equipment is returned upon departure
• Communicate departures to relevant parties, including HRIS and payroll teams for processing
• Answer questions, anticipate needs and ensure terminating employees have a comprehensive exit experience

Knowledge Management

• Support knowledge management efforts to ensure employees have direct access to resources, policies and guides
• Support upkeep of employee and People team SharePoint sites, providing self-service for general employee questions
• Identify process improvements to enhance team efficiency and effectiveness

Leaves of Absence

• Support employees through benefit-related questions and needs, in partnership with NA Benefits
• Facilitate leaves of absence, coordinating with employees, People Partners and benefit vendors, as applicable
• Learn and retain information related to relevant, state-specific benefits and laws that apply to People Support duties

Team Collaboration

• Serve as a part of a core team, supporting each other, including management, with all responsibilities and a variety of tasks
• Assist People team with additional responsibilities or projects, as requested
• Consistently execute deliverables on time, identifying and using resources appropriately and…