Adobe Specialist

Company description

CoLab is a fully integrated, cross-discipline team that provides best-in-class services in a fluid and modular way. With our clients at the center, we create brand movement at the speed of people's lives by connecting real-time data with world-class creative, content, and media in service of growth and Return on investment.

CoLab is a "power of one" solution, encompassing data, media, and production. By drawing from across the vast Publicis Groupe network, we are uniquely positioned to deliver innovation and specialized skills to our clients, as well as enriching opportunities and inclusive benefits to our employees. We pride ourselves on combining the atmosphere of a startup company with the stability and experience of a global leader.

Overview

The Adobe Specialist is a key member of CoLab's Operations team, responsible for supporting day to day responsibilities for Adobe Workfront. This role ensures that internal requests, tickets, and operational workflows are accurately triaged, tracked, resolved, and reported.

This role partners closely with internal CoLab teams to support efficient intake, issue resolution, reporting, and continuous improvement of operational processes. The ideal candidate is highly organized, detail-oriented, and comfortable working across teams in a fast-paced environment.

Responsibilities

Adobe Workfront & Intake Management

* Serve as a primary day to day contact for Adobe Workfront, managing intake, triage, and tracking of tickets from internal CoLab teams.

* Review incoming requests, assess scope and priority, respond to issues, and route tickets to appropriate team members.

* Monitor ticket progress to ensure timely resolution and follow through.

Operational Support

* Maintain and update operational trackers, spreadsheets, and triage lists

* Support documentation of workflows, intake standards, and system best practices.

Reporting & Business Operations

* Pull daily, weekly, and adhoc reports from Adobe Workfront to support operational oversight.

* Ensure data accuracy and consistency across systems, trackers, and reporting outputs.

Cross Functional Collaboration

* Partner with Creative, Account, Production, and Operations teams to support efficient intake and execution of internal requests.

* Support Operations leadership with administrative tasks

Qualifications

Qualifications

* 1-3 years of applicable professional experience, ideally in program coordination, project coordination, or operations support.

* Experience in a creative agency, marketing organization, or operations environment preferred.

* Exposure to healthcare or pharma environments is a plus.

* Bachelor's degree in Marketing, Business Administration, MIS, or related field preferred

* Familiarity with project management tools and workflows; experience with Adobe Workfront or similar systems/platforms strongly preferred.

* Strong organizational skills with exceptional attention to detail.

* Comfortable working with spreadsheets, reporting tools, and operational data.

* Ability to manage multiple requests simultaneously and prioritize effectively.

* Strong communication skills and a service oriented mindset.

Additional information

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

Compensation Range: $60,800 - $93,600 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and…