Desktop Support Technician

Insight Global is seeking an onsite Desktop Support Technician in NYC to serve as the primary IT presence in a brand-new office supporting executives and employees. This role provides hands-on desktop and systems support across Mac and Windows environments, troubleshoots hardware, software, and network-related issues, and supports Microsoft 365, including Teams and Teams Rooms / conference room AV technology. The ideal candidate is comfortable working independently, handling walk-up and ticket-based requests, maintaining a high level of professionalism, and delivering reliable support in executive and customer-facing environments.

This is a part-time, 3-6 month contract role requiring three onsite days per week (24 hours per week), with a pay rate of 22-30$/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

• 2+ years of onsite desktop support experience (no fully remote backgrounds)

• Strong Mac OS support experience (primary environment) with some Windows

• Hands-on support with Microsoft 365, including Teams, Teams Rooms, and meeting room AV support

• Strong break/fix troubleshooting skills (slow computers, hardware/software issues)

• Confident handling walk-ups and ticket-based support

• Excellent communication and professional presence, will interact with C-suite and Senior level stakeholders

Nice to Have Skills & Experience

• Ticketing system experience (Service Now preferred)

• Experience providing executive / high-level professional support

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.