Forward Deployed Partner Lead

What We Do

Rillet serves accounting and finance teams. Our customers are the financial brains of their companies. Our job is to help them run the numbers with impossible speed, accuracy, and insight.

Rillet is an AI-native ERP that can drive a zero-day close. We are different because of our unified source-of-truth data model, hundreds of best-in-class native integrations (Stripe, Ramp, Salesforce, etc), automated & auditable workflows, multi-entity consolidation, and quickly expanding army of specialized AI agents (e.g., accrual, audit, P&L flux, board decks, etc). These earn us a consistently perfect customer satisfaction score.

High-growth AI customers like Windsurf, Postscript, and Finch love our ship velocity, because their financial stack needs to scale as quickly as they do.

This huge market is ours to take. We have raised $100M from leading investors (including Sequoia, a16z, Iconiq, Oak HC/FT, and First Round) to help everyone run their numbers at the speed of AI.

Who We Are

Rillet's pace is not for everyone. Intelligence is table stakes. To succeed here, you need extreme speed, agency, and flexibility.

Successful Rilleteers do not wait for assignments. They internalize a mission, design a strategy, and bring back results that are better, faster, and more creative than a manager could have asked for.

Work revolves around our customers. Successful Rilleteers are energized by delivering the most important things, even those that weren't in the original plan.

In this role, you do not need to be an accountant. But you do need to appreciate the value that our customers can create for their own company when we equip them with the perfect financial tools. Successful Rilleteers love powering the financial core of the world's fastest-growing companies.
Who We Need

At Rillet, we are looking for an exceptional Forward Deployed Partner Lead to build, own, and scale our partner implementation enablement motion. This role sits within Partnerships and exists to ensure our partners can successfully implement Rillet, troubleshoot issues independently, and become deeply fluent in the product.

This is a high-impact role for someone who blends strong systems thinking, deep product curiosity, and hands-on execution in a fast-moving, high-bar environment. You are motivated by becoming a true product expert, working inside real implementations, and unblocking partners through fast, accurate problem solving.

You care less about presenting strategy and more about making things work. You enjoy getting into the weeds, understanding edge cases, and building repeatable enablement systems that help others succeed without ongoing dependency.

We're looking for teammates who value in-person collaboration and are within commutable distance of our San Francisco offices (or willing to relocate). Team members are required to work in-office Tuesdays and Thursdays, plus one additional flexible in-office day. Certain roles may require additional in-office time based on function.

What You'll Do

• Embed with partners during early customer implementations
• Guide partners through real configurations, workflows, and setups inside Rillet
• Support partners in diagnosing and resolving implementation and product issues
• Accelerate partners to independent implementation capability within 30-90 days
• Develop deep, encyclopedic knowledge of Rillet's product, workflows, and edge cases
• Serve as a trusted product and troubleshooting resource for partner teams
• Create and maintain partner-facing implementation guides, checklists, and playbooks
• Document common failure modes and turn them into scalable enablement assets
• Assess partner readiness to run implementations independently
• Provide structured feedback to Product and Engineering on gaps and recurring issues
• Help refine the forward deployment model as partner volume and complexity grow

Who We're Looking For

• 3+ years of experience in implementation, solutions engineering, technical enablement, systems consulting, or similar hands-on delivery roles
• Experience supporting SaaS implementations or technical workflows
• Strong systems thinker who enjoys debugging and root-cause analysis
• High product curiosity and ability to learn complex products quickly
• Comfortable working inside data, configurations, and integrations
• Clear, concise communicator who can explain complex behavior simply
• Highly organized with strong ownership mentality
• Self-starter who thrives in fast-paced, ambiguous environments
• Strong judgment and structured problem-solving approach
• Motivated to become a deep product expert
• Startup or high-growth technology environment exposure and Big 4 experience is ideal
• Accounting experience is not required

Life at Rillet:

• Competitive Pay & Benefits: Backed by world-class investors, we offer strong salaries plus equity so you share in our success. We've got you covered with top-tier health and dental insurance, premiums partially or fully covered for you, plus 90% coverage for dependents.
• Room to Grow: We're building a team of ambitious,…