Product Designer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

It is the responsibility of our Product Designer to build superb branded journeys, establish design thinking processes that drive outstanding digital experiences and implement accessible standards. They will a play crucial role in ensuring American Express remains "The Most Respected Service Brand" in the world.

Reports to our Design Director.

* Elevate the overall quality of UX/UI design of the digital experiences for core Account Dashboard, Activity, Credit & Collections, Lending, Servicing, and Payments journeys and other related products.

* Use Design System components in product designs. Provide input, raise issues and request improvements to the library.

* Constantly share base of expertise with others, mentoring associate designers in developing foundational craft knowledge.

* Share work and meet regularly with Director and other product designers to gain insights, feedback, and drive cross-team collaboration.

* Empathize with users by observing and analyzing research labs.

* Connect with our internal partners to understand business goals.

* Partake in resource gathering exercises such as design and content audits, competitive analysis, and business partner interviews.

* Participate in cross-functional workshops such as co-creation, empathy mapping, and journey mapping exercises.

* Synthesize user needs and business objectives to formulate testable prototypes and validate our hypotheses.

* Ideate and prototype in both hi- and lo-fidelities using, pen and paper, and digital tools.

* Build any required supporting documentation such as user flows, personas, service blueprints, etc. in accordance with UX standard processes.

* Collaborate with your fellow designers, UX writers, UX researchers, Design managers, product owners, and engineers to translate product requirements into useful and usable experiences ensuring adherence to design best-practices and brand consistency.

* Be a passionate advocate for the users!

* Have a positive attitude, open mind, and a desire to collaborate and learn.

Qualifications

* 7+ years UX / Interaction experience.

* Exceptional skills in ideation, sketching, wire framing, and user flows.

* Strong portfolio showing examples of complex design execution highlighting your end-to-end design process from concept through pixel-perfect designs.

* Clear and current understanding of the existing and future capabilities as well as limitations of HTML, CSS, JavaScript etc.

* Proficient implementation of design grids, grid nesting, wrappers and containers into design practice.

* Expert oral/written communication, interpersonal, and presentation skills.

* Analytical approach to complex problems and ability to organize complex information into easy to understand groups.

* Ability to multitask, work both independently and collaboratively, and proactively seek feedback.

* Demonstrated skills applying user interface design best practices and user research methodologies such as inclusive product development, and systems design.

* Proficient in MS Office, Figma, and InVision (other prototyping tools are a plus) and will be provided space to explore new ones under your own initiative.

* Proficient in responsive web design

* Good time management skills and a self-starter who can prioritize and deliver on time.

* Understanding of lean/agile product development methods.

* Ability to learn quickly and be a design evangelist.

Salary Range: $ to $ annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

* Competitive base salaries

* Bonus incentives

* 6% Company Match on retirement savings plan

* Free financial coaching and financial well-being support

* Comprehensive medical, dental, vision, life insurance, and disability benefits

* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

* 20+ weeks paid parental leave for all parents, regardless…