ServiceNow Technical Consultant
Job in
New York City, Richmond County, New York, USA
Listed on 2026-03-03
Listing for:
Jconnect
Full Time
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
Responsibilities:
- Design, configure, and implement solutions within the Service Now HRSD module, including Employee Center, Talent Development, COE, Case Management, Knowledge Management, Lifecycle Events, and Integrations with HRMS systems.
- Collaborate with HR stakeholders and business analysts to gather and translate business requirements into technical solutions.
- Develop and implement HR workflows, business rules, UI policies, client scripts, performance analytics dashboards.
- Follow Service Now HRSD best practices to ensure data integrity, compliance, and a consistent user experience across all HR touchpoints.
- Monitor and optimize HRSD modules through the implementation of Performance Analytics tailored to HR metrics and KPIs.
- Customize Service Now HRSD modules to meet client requirements while adhering to best practices.
- Take part in scrum development activities for complex requirements & project activities
- Provide support for post-implementation activities, enhancements, and issue resolution.
- Create/maintain API & data integration processes between Service Now and other services
- Collaborate with Service Now Support concerning issues and other technical aspects of the Service Now platform
- Proven experience in understanding & capturing business requirements, streamlining complex business / IT processes, and help manage / deploy Service Now capabilities / features in an agile manner
- Knowledge in Performance Analytics module is a must - Ideally with HR Module.
- Good leadership skills coupled with exceptional judgment and tact.
- Understanding of the Service Now best practices for development & configuration
- Excellent knowledge and experience developing in JavaScript and on the Service Now Platform
- Strong analytical skills capable of assessing complex business requirements from real world scenarios and the ability to translate them into actionable target requirements
- Strong verbal and written communication skills
- Good relationship building, facilitation & influencing skills, and experience of leveraging these on business leadership contexts
- Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
- Working on Agile / Scrum development process.
- Certified Service Now Administrator (CSA)
- Certified Application Developer (CAD)
- Service Now CIS - HRSD (preferred)
Work Experience:
- Bachelor's Degree in Computer Science or equivalent
- Experience with in different modules within Service Now; i.e... ITSM, HRSD, CMDB, Service Portal Development
- 5+ years of hands-on development experience on Service Now platform overall
- 2+ years of hands-on development & configuration on the Service Now Service Portal
- Should have worked on at least 1 end to end implementation of a Service Now module
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