Vice President of Product Development - Agentic Commerce

** Description*
* At American Express, our culture is built on a 175-year history of innovation, shared  values  and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

** How will you make an impact in this role?*
* American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling emerging products and platforms that are integral to our customers' digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in an increasingly digital world.

As a fast-moving, entrepreneurial team, we leverage emerging technologies to build differentiated digital payment solutions and engaging membership experiences. We work in close collaboration with leading technology companies and strategic partners to bring innovative products to market and extend the reach of the Amex ecosystem.

We are seeking an ambitious and visionary Vice President of Product Development - Agentic Commerce to lead and scale agentic commerce for American Express. This role will define and deliver the strategy, frameworks, foundational capabilities, and end-to-end experiences that enable seamless, secure, and intelligent transactions across Card Members, AI platforms, PSPs, merchants, and the broader digital ecosystem.

As a trusted, closed-loop network, Amex is uniquely positioned to help shape the future of agent-driven commerce by extending our industry-leading authentication, authorization, and risk capabilities to power secure agentic transactions-while ensuring Card Members maintain meaningful visibility and control over agent-initiated actions. By leveraging our differentiated membership model, premium brand, and data assets, the VP will help create high-value, personalized experiences that only Amex can deliver.

The VP will drive innovation across a complex enterprise landscape, mobilizing cross-functional teams and external partners to advance interoperable standards and scalable solutions for agentic commerce. The role requires deep engagement with existing card payment systems, emerging LLM and agent technologies, and the evolving ecosystem of AI-native platforms and partners-working collaboratively to help define how trust, payments, and identity function in the next era of commerce.

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* Key Responsibilities:

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* ** Product Strategy*
* * Enterprise-Wide Strategy:
Partner across the enterprise-including with business development, strategy, partners, network, merchant, policy, servicing, disputes, identity, mobile, and risk management-to define a clear perspective and execution plan for how Amex supports Card Members, merchants, partners, and the broader ecosystem in the emerging agentic commerce landscape.

* Emerging Technology Leadership:
Collaborate deeply with engineering to evaluate and shape Amex's approach to emerging technologies and protocols, including AI agents, large language models (LLMs), and Model Context Protocol (MCP). Translate technical innovation into differentiated, scalable agentic commerce solutions.

* Foundational Frameworks & Risk Architecture:
Develop a comprehensive strategy for novel frameworks, commercial models, agentic and fraud risk management capabilities, foundational infrastructure, operational processes, and differentiated customer experiences.

** Product Development & Enterprise Delivery*
* * Roadmap Execution:
Lead the development and execution of a complex, multi-year, enterprise-wide product roadmap. This includes building new systems, orchestration layers, risk models, architecture, and operating processes-while seamlessly integrating with existing card payments infrastructure.

* Cross-Functional Orchestration:
Drive alignment and execution across product, engineering, risk, policy, operations, legal, and commercial teams to deliver scalable, secure, and compliant agentic commerce solutions.

** Ecosystem & Partner Collaboration*
* * Industry Perspective & Positioning:
Develop deep industry insight to define where and how Amex should influence and compete in agentic commerce. Establish a clear point of view on platform strategy and ecosystem participation.

* Strategic Partnerships:
Cultivate and manage relationships with key external partners-including AI platforms, technology providers, and ecosystem participants-to enable scalable integrations aligned to joint product and commercial objectives.

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