Senior Business Analyst

Kforce has a client seeking a Senior Business Analyst to join their team in NYC. The Senior Business Analyst supports the Director of Business Analysis and plays a key role in implementing agentic and AI-enabled capabilities across Global Operations. The successful candidate brings strong expertise in business analysis, process redesign, digital transformation, and change enablement, helping teams adopt intelligent workflows that improve efficiency, decision quality, and user experience.

Responsibilities:

* Improve operational efficiency and performance through AI-enabled and low-code solutions that enhance automation, analytics, and human decision-making

* Analyze and redesign workflows

* Collaborate with technology and data teams to structure workflows that support data-driven decision-making and enable effective automation

* Support the introduction and adoption of autonomous agents and AI tools within defined operational boundaries

* Define and track success metrics that demonstrate measurable improvements in speed, quality, and scalability across processes

* Contribute to the development of an AI-ready culture, supporting stakeholder engagement, communication, and training as part of change management initiatives
* Bachelor's degree in a related field

* 5 to 7 years of experience in business analysis, process transformation, or digital operations, ideally within large-scale, AI-enabled environments

* Experience or knowledge in legal, content, or operational domains, applying analysis skills in regulated or process-driven industries

* Proven experience redesigning processes to enable agentic and AI-driven automation

* Demonstrated success leading end-to-end process mapping and workflow improvement initiatives

* Ability to reimagine workflows, challenge traditional approaches, and apply AI fluency to connect business needs with intelligent solutions

* Experience working with AI or automation tools such as low-code platforms, RPA, process mining, or similar technologies

* Strong analytical and quantitative skills with the ability to measure and communicate performance improvements

* Strong communication and stakeholder management and relationship skills

* Proven ability to work effectively across technical and business teams and translate complex ideas into clear, actionable insights

* Experience supporting AI adoption and change management in cross-functional or global organizations

* Awareness of responsible and ethical AI use, including fairness, transparency, and human oversight

* Demonstrated ability to use AI tools in daily work, craft effective prompts, and treat AI as a collaborative partner in problem-solving and workflow design

Experience with :

* Business Analysis and Requirements Elicitation

* Process Redesign and Value Stream Mapping

* Human-Agent Collaboration Design.

* Change Management and Stakeholder Alignment

* Data-Driven Decision-Making

* Operating Model Awareness

* AI Fluency

* AI-Enabled Analysis and Workflow Support

* AI Experimentation and Innovation

* Ethical AI and Governance Awareness

* Reusable Pattern Design and Knowledge Sharing

* Collaboration and Delivery