Help Desk Engineer; Level 2

Position: Help Desk Engineer (Level 2)
Our client is seeking a Help Desk Engineer to support enterprise users by delivering responsive, high-quality technical assistance. This role requires strong hands-on experience with core IT systems, excellent communication skills, and a customer-focused approach. This is a hybrid position based in New York City, NY.

Starting at $30/hr.

Help Desk Engineer's Responsibilities and Duties:

• Provide Tier 2 IT support to end users in an enterprise environment
• Troubleshoot and resolve issues related to Windows OS, Active Directory, and O365
• Manage, track, and resolve support requests using the Service Now ticketing system
• Perform user account management, access provisioning, and permissions in Active Directory
• Support device management and software deployment using LANDesk
• Communicate clearly with users regarding issue status and resolution timelines

Help Desk Engineer's Qualifications and Skills:

• At least 4 years of professional experience in IT Support or Help Desk roles within enterprise environments
• Hands-on experience with Service Now ticketing systems
• Strong knowledge of Windows, Active Directory, O365, and LANDesk
• Excellent communication and customer service skills
• Strong troubleshooting abilities and attention to detail

Right Click is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.