Desktop Support Technician; Weekend Shift

Position: Desktop Support Technician (Weekend Shift)
Our client is seeking a Desktop Support Technician to provide white glove IT support within an enterprise financial services environment. This individual will serve as one of only two onsite support resources during weekend hours, requiring strong technical expertise, professionalism, and exceptional customer service skills. Prior financial services experience and the ability to work independently in a high-touch setting are critical for success in this role.

This is an onsite position based in New York City, NY.

Starting at $30/hr.

Desktop Support Technician's Responsibilities and Duties

• Provide white glove desktop and help desk support to end users in an enterprise financial services environment
• Serve as one of two onsite IT support resources on Saturdays and Sundays
• Deliver phone, remote, and onsite support for hardware, software, and end-user technology issues
• Troubleshoot and resolve issues related to Windows OS, Active Directory, Office 365, and LANDesk
• Accurately document, track, and manage incidents and requests using the Service Now ticketing system

Desktop Support Technician's Qualifications and Skills

• At least 5 years of professional IT Support or Desktop Support experience in enterprise environments
• Prior financial services experience is required
• Strong communication, presentation, and customer service skills with a white glove support mindset
• Hands-on experience using the Service Now ticketing system
• Solid technical knowledge of Windows, Active Directory, Office 365, and LANDesk
• Proven technical troubleshooting and problem-solving skills
• Ability to work independently and confidently during weekend shifts with limited onsite support

Right Click is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.