Generative AI Training & Support Specialist

Job Title

Hearst is a leading global, diversified media, information, and services company with more than 360 businesses. Our portfolio spans traditional publishing, cable networks like A&E, HISTORY, and ESPN; financial leader Fitch Group;
Hearst Health; transportation assets; digital service businesses; and investments in emerging digital entertainment companies. Across every division, we are connected by shared values of innovation, storytelling, creativity, vision, social good, and partnership. We believe our biggest asset is the combination of diverse backgrounds, cultures, and disciplines that come together to form one epic unit. What we do starts with our people.

• 3–5 years of experience in training, instructional design, adult education, or a related field.
• Hands-on experience with generative AI tools (e.g., ChatGPT, Claude, Gemini, Client Copilot, or similar); experience training others on generative AI tools is preferred.
• Familiarity with AI coding assistants such as Claude Code and OpenAI Codex, with the ability to translate their capabilities into training for both technical and non-technical audiences.
• Excellent documentation, communication, and organizational skills.
• Strong written communication skills with the ability to explain technical concepts clearly to non-technical audiences.
• Holds a bachelor's degree in adult education, instructional design, communications, or a related field, or has equivalent work experience.
• Experience designing and facilitating both live (virtual/in-person) and asynchronous learning.
• Understanding of adult learning theory and how to apply it to AI-related content.
• Comfortable working in a fast-changing environment where tools, policies, and best practices evolve quickly.
• Strong organizational skills and consistent attention to detail across multiple concurrent projects.
• Proficiency with Client 365 tools, specifically Teams, SharePoint, One Drive, and Outlook.
• Applicants must be able to work directly for Artech on W2.

• Experience with Learning Management Systems is preferred.
• Familiarity with responsible AI use principles and data privacy considerations is a plus.
• Prior work experience at client or in client's industry.

• Design and facilitate live and on-demand training on generative AI tools, including (but not limited to) HearstGPT, ChatGPT Enterprise, Client Copilot, and Claude.
• Build and deliver training on AI coding assistants such as Claude Code and OpenAI Codex, helping engineering and technical teams learn to use these tools effectively in their day-to-day development work.
• Develop clear, engaging learning materials, including guides, job aids, and video content, for employees at varying levels of AI fluency.
• Support the Generative AI Champions community group and other Tech Academy programs by contributing content and aligning to existing sessions.
• Serve as a support resource for employee questions about AI tools, use cases, and responsible use guidelines.
• Partner with HTS stakeholders to ensure training reflects current Hearst policies on data privacy and AI usage.
• Track training participation, learner feedback, and engagement metrics to continuously improve program effectiveness.
• Collaborate with vendors and internal teams to stay current on AI tool updates and surface relevant learning opportunities.