AV Technician

Description

General Duties
- Independently operate maintain, analyze, troubleshoot, repair and manage AV systems and peripherals.

- Daily morning check of all conference rooms to proactively identify issues and ensure they're all in working order for the day's meetings.

- Own pre-meeting AV checks for high-profile events as well as for VIP / executive video meetings.

- Assist with the scheduling of AV support for high-profile events as well as for VIP / executive meetings.

- Ability to troubleshoot, upgrade and /or replace AV components.

- A clear understanding of audio-visual signal flow troubleshooting.

- General understanding of industry leading vendor equipment.

- Ability to coordinate external vendor support when required.

- Complete familiarity with-and adherence to-standard business practices and procedures.

- Fully meet key support performance metrics and SLA's.

- Familiarity with Service now ticketing.

- Consult, manage, and possibly lead client pitch expectations and technology support.

- Strong understanding of Crestron, Poly and Cisco AV endpoints.

- Familiarity with Zoom, Teams, Blue Jeans and Web Ex video conferencing platforms.

- Live event production and support experience.

- Consistent and accurate AV inventory management
- Real time communication of any high-profile event issue

Skills

Troubleshooting, audiovisual, Customer service, Technical support, CISCO, AV codec, Hardware support, Video conferencing, Cabling, Installation, Audio, Polycom

Top Skills Details

Troubleshooting,audiovisual,Customer service,Technical support,CISCO,AV codec

Additional

Skills & Qualifications

This resource should needs corporate AV experience.

- Exemplary communication and follow-up skills.

- Ability to work well individually or in a team setting.

- Outstanding customer service and the ability to build working relationships with business stakeholders.

- Industry Certification (preferred) - Certified Technology Specialist - CTS
- Looking for a candidate with three high-level skills:
1. Doer
- Very strong technically so we can fix and handle issues internally, engages with our vendors to schedule repairs, when necessary, continually visits the assigned spaces ensuring all equipment is up and running, willing to work after hours and offsite for agency events.
2. Thinker
- Looking ahead for potential issues, eyes, and ears open for new IT opportunities, investigating new technology, and raising it to the attention of AV team leaders.
3. Relationship Builder
- Excellent customer service skills, ability to understand the business and speak their language, and build relationships with heads of new business, finance, digital, events, accounts, and executive assistants so we know what's in the pipeline before it happens. Physical Demands:  Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.

 Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.  Physically able to talk on the phone and input data simultaneously.  Ability to lift or move 40 lbs. or greater.  Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of New York, NY.

Pay and Benefits

The pay range for this position is $28.00 - $33.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO,…