Five9 Call Center Support Voice Engineer Job New York City area,New York USA,IT/Tech

We have a new hybrid opportunity in New York City, that I'll list below. Please tell me if you or someone you know may be available and interested

Five9 Support Engineer (Five Nines Reliability) Level 1/2 Call Center Support

Location: NYC Penn Station Are
Employment Type: Contract Hybrid

Position Summary

We are seeking an experienced Five9 Support Engineer to provide advanced technical support, administration, troubleshooting, and optimization of our Five9 Cloud Contact Center platform.

The ideal candidate has strong experience supporting cloud-based telephony environments, SIP communications, call routing, integrations, and enterprise contact center technologies. This individual will work closely with customers, carriers, network teams, and internal engineering teams to resolve complex issues and continuously improve platform performance.

Key Responsibilities

Provide Tier 1/Tier 2 support for the Five9 Cloud Contact Center platform
Monitor and maintain platform availability, performance, and voice quality
Troubleshoot complex voice, SIP, routing, and call-flow issues.
Configure and support:
- Five9 users, agents, campaigns, queues, and skills
- IVR workflows and call routing strategies
- Dial plans and call treatment log Five9 Administration & Troubleshooting

Jackie Flynn
Director of Recruiting

TNT Staffing LLC
70 Kinderkamack Road, Suite 100
Emerson NJ 07646
x 403 Office
Cell
Fax

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