GTSM Head of Markets Post Trade Services

Job Title

To enable business growth, client experience and operational performance across Global Markets Operations by ensuring the availability, stability and resilience of Post Trade Technology services.

Develop and implement service management strategies, operating models and improvement plans aligned to business priorities, regulatory obligations and service outcomes.

Lead Major Incident Management, ensuring effective response, service recovery, stakeholder communications, post-incident reviews and lessons learned.

Drive service availability, stability and performance through effective monitoring, observability and capacity planning, while continuously improving service resilience and recovery.

Oversee service transition, ensuring new services are introduced into production with appropriate governance, supportability and operational readiness.

Maintain effective governance across the end-to-end change lifecycle, balancing service stability, delivery objectives and risk management.

Strengthen the technology control environment, and lead proactive service risk management, risk remediation and governance oversight across the service portfolio.

Lead and develop high-performing Service Management teams, strengthening leadership capability, organisational effectiveness and talent development across global teams.

Deep understanding of reliability engineering practices, including observability, availability, capacity management, performance optimisation, service level management, automation and toil reduction.

Expertise in resilience principles, including service recovery and sustainability, high availability, resilience testing, business continuity, cyber resilience and regulatory obligations.

Strong understanding of technology control frameworks and effectiveness, alongside service risk and incident, problem and change management disciplines.

Knowledge of cyber security principles, identity and access management, data protection and security controls across critical technology services.

Experience applying AI-enabled capabilities to improve service management, identify workload drivers, enhance operational efficiency and strengthen service outcomes.

This is an excellent opportunity to join Group Technology Service Management (GTSM) and lead Markets Post Trade services, driving resilience, stability and performance across Global Markets Operations.