NCino BA

NCino BA Contract-to-hire 6-Months

Support the Line of Business nCino users by troubleshooting inquiries, logging & tracking issues and assisting in triaging situations

Support the existing nCino COE Agile process of prioritization of user stories across multiple business processes and stakeholders

Understand & analyze cross-functional impacts of business requirements to configuration, process, workflow and reporting, and incorporate into user support interactions

Perform and/or coordinate UAT testing; work with nCino business, SFDC COE business and technical teams on defect remediation

Serve as a point of contact from the Division Admin team for day-to-day support of the nCino platform users: answer questions; help with access and usage requests and needs; identify issues and work with the appropriate parties on remediation

Help design and execute a broader support model, inclusive of self-service materials/capabilities, in coordination with the nCino and Salesforce COE roadmap

Maintain and improve knowledge base & training material accessible by support team and business users to minimize cases and avoid repeat issue escalation

Create and maintain custom reports and dashboards for various teams

Provide on-going support for nCino evolution; participate in projects as a Subject Matter Expert, to drive product roadmap successfully forward and ensure alignment with overall Salesforce strategy

All other appropriate duties as required.