L2 Deskside Support Engineer
Job in
New York City, Richmond County, New York, USA
Listed on 2026-08-22
Listing for:
Pyramid Inc.
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
L2 Deskside Support Engineer
Immediate need for a talented L2 Deskside Support Engineer. This is a 06+ Months Contract opportunity with long-term potential and is located in New York (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job
-18555 Pay Range: $20 - $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Provide Level 1 and Level 2 desktop support for end users, resolving hardware, software, and network-related issues.
- Install, configure, and troubleshoot Windows desktops, laptops, printers, and peripheral devices.
- Support Microsoft 365 applications, Outlook, Teams, and basic Active Directory user administration.
- Assist users with password resets, account access, software installations, and system configurations.
- Manage incident and service requests through ticketing systems such as Client, Jira, or Remedy.
- Perform workstation setup, deployment, imaging, and user onboarding/offboarding activities.
- Troubleshoot connectivity issues related to VPN, Wi-Fi, LAN, and remote access tools.
- Maintain IT assets, inventory records, and documentation of support activities.
- Coordinate with infrastructure, network, and application teams to resolve complex technical issues.
- Ensure timely resolution of tickets while meeting SLA requirements and delivering excellent customer service.
Key Requirements and Technology
Experience:
- Skills:
Configuration, Troubleshoot, Support Engineer - 3 years of desktop support experience, strong knowledge of Windows OS, Microsoft 365, Active Directory, hardware troubleshooting, networking fundamentals, and excellent communication and problem-solving skills
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions.
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