Specialist, Digital Strategy & Activation

Social Operations Specialist

Apex is Publicis Groupe's futures marketplace, leveraging Publicis capital to create risk-free, value-based investment opportunities for clients. Our industry expertise, understanding of consumer and market trends, and strategic partnerships enable Apex to deliver innovative, omnichannel solutions for clients that drive a range of marketing and business goals. Apex solutions help shape the industry, drive outcomes, and keep Publicis clients ahead of trend.

APEX is seeking a detail-oriented Social Operations Specialist to manage the execution, tracking, quality assurance, and documentation of funding source application across APEX Social partnerships. This role is responsible for ensuring funding sources are accurately applied, validated against approved campaign documentation, tracked through completion, and escalated when discrepancies may impact campaign delivery, billing, or compliance.

The ideal candidate has 2–4 years of experience in digital media, paid social, ad operations, campaign management, or media operations and is highly organized, process-oriented, and comfortable working across Salesforce, partner platforms, campaign trackers, and internal stakeholders to execute operational workflows with a high degree of accuracy.

• Pull, validate, and apply social media campaign funding sources based on approved IOs, RIOs, campaign trackers, and partner requirements.
• Ensure funding sources are applied to the correct ad account, campaign, and business center while adhering to APEX requirements.
• Verify funds align with approved budgets, added-value commitments, and partner guidelines.
• Manage budget adjustments, including reissues, voids, cuts, and incremental applications.
• Monitor balances, expiration dates, and usage status.
• Maintain accurate trackers as the source of truth across campaigns, clients, and platforms.
• Reconcile tracker information against Salesforce, partner portals, and campaign documentation.
• Document funding activity, status updates, historical changes, and issue resolution.
• Identify and resolve discrepancies across campaign documentation and operational systems.
• Validate funding application prior to campaign launch or agreed implementation dates.
• Ensure campaign execution complies with APEX processes, approved documentation, and platform-specific requirements.
• Monitor unused balances and return eligible funds prior to expiration when applicable.
• Support ongoing process documentation and continuous operational improvements.
• Partner with APEX Social teams, agency partners, and platform representatives to support timely campaign execution.
• Provide concise status updates on funding activity, outstanding issues, and potential risks.
• Coordinate campaign updates, access requests, approvals, and confirmations with internal and external stakeholders.
• Escalate operational blockers that could impact campaign launch, delivery, or billing.
• Proactively identify risks related to funding application, campaign setup, or partner access.
• Escalate and support resolution of issues including incorrect campaign setup, expired funds, missing documentation, and portal discrepancies.
• Maintain clear documentation of issues and resolutions for operational visibility.

• 2–4 years of experience in digital media, paid social, ad operations, campaign management, or media operations.
• Exceptional attention to detail and ability to manage high-volume operational workflows.
• Experience working with campaign budgets, IOs, RIOs, media trackers, or operational documentation.
• Proficiency with Excel, SharePoint, Salesforce, and digital campaign management tools.
• Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities.

• Experience with paid social platforms including Meta, Tik Tok, Reddit, Pinterest, or Snap.
• Familiarity with social ad credits, managed-service workflows, or added-value programs.
• Experience using Excel, Salesforce, Prisma, or media billing systems.
• Experience collaborating across agency teams, platform partners, and internal stakeholders.
• Project management experience is a plus.

• Op…