Lead Product Designer

Lead Product Designer

Otis is seeking a Lead Product Designer to help shape the user experience of our customer-facing digital products and enterprise software platforms. This role is ideal for an experienced product designer who can work independently, partner closely with Product Management and Engineering, and drive product design efforts from discovery through delivery. The ideal candidate combines strong product thinking, user-centered design, business awareness, and data-informed decision making.

They are comfortable working in complex enterprise environments, navigating ambiguity, and collaborating across cross-functional teams to solve meaningful customer and business problems. We are looking for a product designer who can identify the right problems to solve, translate insights into effective solutions, and contribute to measurable product outcomes.

On a typical day you will:

• Lead end-to-end product design activities from discovery through delivery.
• Partner closely with Product Managers and Engineering teams to understand customer needs, business objectives, and technical constraints.
• Conduct user research, stakeholder interviews, workflow analysis, and usability evaluations.
• Translate complex business requirements into intuitive user experiences.
• Create user flows, information architecture, wireframes, prototypes, and high-fidelity designs.
• Facilitate design reviews, workshops, and cross-functional working sessions.
• Contribute to and evolve design systems, interaction patterns, and UX standards.
• Define success criteria for design initiatives in partnership with Product Management.
• Use qualitative and quantitative data to evaluate product performance and identify improvement opportunities.
• Monitor adoption, usability, engagement, and customer feedback metrics to inform design decisions.
• Collaborate with Product and Engineering teams to continuously improve product usability and customer outcomes.
• Collaborate effectively within distributed and global teams.

AI & Emerging Technology

• Contribute to the design of AI-enabled user experiences, workflows, copilots, and productivity tools.
• Evaluate opportunities where AI can improve user efficiency, reduce friction, and create customer value.
• Understand emerging AI design patterns, opportunities, and limitations.
• Stay informed about advancements in AI and their impact on enterprise software experiences.

What you will need to be successful:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), Product Design, Psychology, Computer Science, Information Systems, or a related field, or equivalent professional experience.
• 6+ years of professional experience in Product Design, UX Design, Interaction Design, or related disciplines.
• Demonstrated success designing enterprise software, SaaS platforms, or complex B2B products.
• Proven experience working in complex environments involving dense data, multi-user workflows, administrative tools, or operational systems.
• Strong product thinking and problem-solving capabilities.
• Ability to independently drive discovery and translate research insights into product and experience decisions, rather than simply validating existing assumptions.
• Experience partnering directly with Product Management and Engineering teams throughout the product lifecycle.
• Ability to challenge assumptions, facilitate productive discussions, and influence product decisions through research, data, and strong communication.
• Experience defining, measuring, and communicating UX metrics tied to customer and business outcomes.
• Experience using product analytics, customer feedback, and usage data to inform design decisions.
• Strong communication and presentation skills with the ability to clearly articulate design rationale to Product, Engineering, and business stakeholders.
• Fluency in Figma, including prototyping, component libraries, and design system contribution.
• Solid understanding of accessibility principles and experience designing inclusive experiences.
• Ability to work independently with minimal day-to-day direction in a cross-functional environment.

Preferred Qualifications

• Experience with AI-enabled products, conversational interfaces, automation workflows,…