IT Support Contractor

We are seeking a motivated IT Support professional to join a highly technical support team responsible for supporting a complex enterprise environment. This is a software-focused support position supporting end users across a wide range of business-critical applications. Client Details A company operating in the financial services industry, located in downtown New York. Description Provide Level 1 and Level 2 support for enterprise software applications.

Troubleshoot Windows operating systems, user accounts, networking, and application issues. Support and resolve issues related to Active Directory, DNS, and DHCP. Assist with troubleshooting trading and business-critical applications. Perform basic network diagnostics and connectivity troubleshooting. Escalate complex issues when necessary while maintaining ownership through resolution. Document incidents, solutions, and technical procedures. Deliver excellent customer service and communicate effectively with end users.

Profile

Required Qualifications Experience in IT Support, Service Desk, Desktop Support, or End User Support within a corporate environment. Strong understanding of Windows infrastructure and troubleshooting. Hands-on experience with Active Directory, DNS, and DHCP.

Experience with software and application support. Basic networking troubleshooting experience. Foundational understanding of IT security concepts. Strong communication and customer service skills. Excellent problem-solving and analytical abilities.

Preferred Qualifications Exposure to Power Shell scripting. Basic Linux experience.

Experience with Jira or similar ticketing systems. Exposure to Python scripting. CompTIA A+, Network+, Security+, or similar certifications. Job Offer Competitive hourly rate between $35 and $40 USD. Opportunity to gain valuable experience in the financial services industry. Temporary position located in New York. Interested? Apply today. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law.

MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.