Community Partnerships Manager

Community Partnerships Manager

The Office of Community Outreach is recruiting one (1) Administrative Community Relations Specialist (ACRS) NM-I to function as a Community Partnerships Manager who will:

• Manage relationships with community-based organizations assigned to the team portfolio through recurring check-in meetings with CBOs and escalation of concerns by Liaisons. Serve as a high-level contact to CBOs to maintain positive relationships, address policy, procedural and case-specific concerns, and provides overall guidance to promote benefits access.
• Supervise a team of Community Liaisons who are engaged in managing a portfolio of community-based partners agencies working with low-income New Yorkers to access benefits and services provided by HRA, DHS, and other City agencies, as appropriate. Manage all personnel actions for direct reports including time and leave, hiring, onboarding, retention, performance assessment and development.
• Review and audit across systems the work performed by the liaisons for accuracy and completeness. Ensure liaisons are appropriately tracking and updating case inquiries and monitoring the length of time it takes to address inquiries. Compiles and analyzes data and completes weekly and monthly reports, providing narrative to identify trends and highlights.
• Analyze and synthesize data provided by the Office of Data and Performance Management and distributes data to external partners in accordance with approved data-sharing agreements between DSS and third parties. Produce reports on activity and outcomes related to NYC Benefits contracts management.
• Support capacity-building within partnering CBOs by promoting agency trainings, use of the Provider Portal and other supportive tools, and ensuring access to communications and materials. Analyzes monthly reports and identifies areas for improved communication and training and works with the Director and CBO Trainer to address knowledge gaps or unmet need.
• Determine assignment and priorities for the Technical Support Associate, a position located within Information Technology Services (ITS), in coordination with the ITS manager. Review task completion, outcomes, and timeliness. Liaise with other DSS offices, including Information Technology Services (ITS), Business Process Innovation and Design (BPID), Data and Performance Management, and the Office of Constituent Services (OCS) to manage intra-agency support to CBOs.
• Ensure that Community Partnerships Liaisons attend regular training on HRA systems, benefit access tools, and HRA benefits access. Meet with Liaisons and review new updates and other key information. Conduct quality control review of communications between Liaisons and CBO partners to ensure accurate and appropriate information is provided.

Hours/

Schedule:

Monday - Friday, 9am - 5pm