Senior Customer Success Manager

About Data Camp Data Camp 's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, Data Camp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 17 million learners and 6,000+ companies, including 80% of the Fortune 1000, Data Camp is leading the charge in addressing the critical data and AI skills shortage.

About the Role:

You are responsible for increasing data and AI readiness at enterprise organisations through the power of Data Camp.  

Your role is to understand data and AI upskilling opportunities and gaps in business lines, People and Learning and Development departments, and data and AI functions and to increase data capabilities of all skill levels across the organisation.  You will need to call on a skill set that
1) drives retention and growth of Data Camp within the organisation and
2) brings an understanding of the data and AI landscape, vendors, concepts, and strategic application.  Success in this role is dependent on your ability to understand the diverse subject matter and features of the Data Camp for Business platform and your ability to coach clients on how to best leverage and tailor these offerings to help them in their data and AI transformation.

About you:

At Data Camp, we seek individuals who embody our core values of data-driven action, transparency, ownership, and customer focus.  We are seeking individuals that thrive in a fast-paced, high-performing sales organisation and are driven by a passion for democratising adoption of data & AI. Your entrepreneurial and collaborative spirit pushes you beyond just meeting/exceeding retention and expansion targets.  You aim to understand the strategic imperatives at Data Camp’s clients and strive to be a thought partner in transforming their data & AI readiness.

You are a collaborative team player who is equally happy to work internally with sales, product, support, marketing as you are happy to roll up your sleeves and strategize with clients.  You subscribe to the belief that people, process, technology, and data are all key ingredients to digitally transforming a business and you are energised by helping our clients up-level their data readiness  this sounds like you, we encourage you to apply!

Responsibilities:

Manage the customer lifecycle from onboarding to renewal for Data Camp’s most strategic, top-tier B2B clients

Build proactive success plans and goals with and for the customer to help them meet and exceed data & AI transformation and upskilling goals

Collaborate closely with counterparts in sales (AEs, Learning Solution Architects, Partnership program, services) to maintain and grow product adoption and relationships Strategize on and help launch learning initiatives (eg competitions, custom tracks or content, learning leader board sprints, value capture sessions) to promote access and outcomes for thousands of learners

Capture and promote business value created from Data Camp useWork with product and marketing to ensure the voice of our customer is being heard and considered for our product and content roadmap

Elevate conversations both up and across the client org to evangelise Data Camp and drive meaningful adoption that grows business outcomes for a client

Demonstrate deep understanding of the subject matter and  the value of Data Camp's various products and use this to ensure renewal, upsell, and cross-sell

Qualifications:

5+ years of industry experience in relevant fields and domains (e.g. consulting, customer success, pre sales, account management, support), with a commitment to building a long-term career in the go-to-market space. At least 2-3 years in…